Lexus Monogram Service

Alex provided excellent service. He was very professional answering all my questions and promptly returning my call. Look forward to working with Alex on my next service.

Maryann was very pleasant and responsive to my call to check status. Well done! ????????

Problem was handled and my car was ready close to the estimated time.

60 minute 10k mile service took 6 hours. Had to miss a day of work and was stranded in Escondido all day. Had appointment at 8 am left at 2:30.

Everything went well.

As a direct result of lack of communication from my lexus contact, I was forced to change work travel arrangements. I was told on Friday evening that I would hear about my vehicle on Saturday after dropping it off for routine maintenance on Thursday morning. This met my personal timeframe and was acceptable at the time. After not hearing from him by Saturday afternoon, I called and was told that my contact claimed he had communicated with me by that point and was also gone for the day. If he had spoken to me, I would have requested my vehicle immediately. He also was unreachable until Monday morning without a back-up and there was zero previous communication about the service department being entirely closed for pick-up on Sundays. Instead, at my own expense, I had to change my work travel arrangements in order to collect my car Monday morning since I would not be in the area for the next 3 weeks. Had I thought that a routine service would take 4 days with minimal communication, I would not have dropped off my car knowing my own constraints. Additionally, I went in to this appointment knowing my car had a problem with the front brakes. It took 4 days for this to be confirmed and not resolved. As a lexus owner of greater than 10 years, I know the level of service I have received from other dealerships and this experience did not come close. As a result, I will not be doing further maintenance or purchasing my next vehicle at this lexus dealership. This comment section should serve as my statement, please do not contact me for further explanation.

Lexus for life

Thank you for servicing my car. But the items in my glove compartment were put onto the passenger seat.

Alyssa was outstanding! She ensured that I was totally satisfied with my service experience.

Tino provides excellent service. He gives me a quick overview of the work to be done. He stays in touch with updates and give me exact details on when my car is ready b

Very satisfied with the service and attention I received from Christian Santos.

She was very professional!

Very personable, responsive to questions and made sure I was satisfied with my service.

Outstanding service

Tony’s always amazing!!

Very professional and friendly environment.

Adam was fantastic! So nice and everything was fast and efficient. I have had SO many issues with this location in the past but this time nothing could have gone any better and I appreciate that. Great job and thank you!!

Ivan has always been very attentive & professional ????????

I have always received great service from Lexus of Omaha. I know I can always rely on Nicholas Berg.

Geraldo is amazing and always helpful. He is why I go there for service!