Lexus Monogram Service

Larry provided great service with a smile.

It was great working with Cassie. She was very attentive and a great communicator!

Very impressed with the customer service, video explaining my vehicle’s condition and how fast I was in and out of there

This visit did meet my expectations. Great job h

Could not fix my issues. Difficulty in closing front doors and noise in central console. They said they couldn’t replicate problems.

Helen is always a pleasure to work with. Thank you, Helen!

Smooth process. Always appreciated

Jeffrey Miller was clear, helpful , attentive and informative before my service and afterwards. He helped sort out a key issue, explained about resyncing my phone and answered several questions. I would request working with him again.

His help is greatly appreciated

I actually left for the first time in 15 years of owning a Lexus without having my service done. I brought up a problem and was met with aggression, not listening to what I had to say or listening to any reason or trying to discuss the matter with me, but taking on an aggressive point of view without listening to me at all, I was rather shocked at their reaction both from the service and from the manager of the repairs, they were both shocking I’ve always written positive reviews, but never ever had a problem that I brought up so this is the first time I saw true colors. I was extremely disappointed. not even a proper goodbye. I actually went to them and said I would like a word to try to calm things down even though I said nothing just that I questioned that the services were not done properly and they said no we’re busy. We cannot discuss anything with you. I was very very disappointed. You really know a service when a problem comes up because when nothing is wrong everybody is happy when a problem needs to be discussed. You see the true people as long as they are getting money they are happy the minute you discuss something you bring up an issue. It wasn’t even an issue. I was questioning that the service wasn’t done properly and I asked to be to see something being done and they got extremely aggressive and refused everything even to listen this is not what the service you should get when you’re paying $50,000 for a car like I said this is my third Lexus and I’ve been with them for 15 years. Extremely disappointed I wouldn’t even give them one star as a rating.

Job well done - thank you

All outstanding service!

Tyler was extremely helpful as a Service Manager, making sure I had a rental car so I wouldn’t have to wait for mine. He also gave me a coupon to use at the café while I waited. I also want to thank Vanessa from Lexus Escondido for reaching out to inform me about the oil change special. The exceptional hospitality is why I prefer Lexus.

Your service was absolutely Lexus – quality. One quick question, my app shows that maintenance is still required. Will, it automatically updated it itself or is there something you, or I, have to do? Thanks

Always feel like I am well attended at your facility.

Helen was extremely knowledgeable and super nice!

Great service

Excellent customer service

Great job

She nice and very friendly