Wendy is very professional and have a good knowledge of the product.
4/12/2025
Nisha L. VERIFIED CUSTOMER
Sam was extremely accommodating and transparent. He helped me understand all that needed to be done to my vehicle and fast and efficient. Thanks for all your help Sam!
4/12/2025
Alicia G. VERIFIED CUSTOMER
Jeff is the best. Easy to work with. Makes sure my car is safe to drive
4/12/2025
William N. VERIFIED CUSTOMER
Sam did an excellent job. He told me what to expect and when the car would be done. It was done early. Thanks, Sam!
4/12/2025
Julie O. VERIFIED CUSTOMER
Tony is very pleasant to work with.
4/12/2025
Timothy Y. VERIFIED CUSTOMER
Sergio B. At Glendale Lexus, CA was fantastic!!
4/12/2025
Maria S. VERIFIED CUSTOMER
Mr. V and his team did an excellent job! Thank you for keeping a high standard of service. I’m a highly satisfied Lexus owner and will recommend your company to others.
Thanks,
Maria S
4/12/2025
Susan C. VERIFIED CUSTOMER
He is a great guy and does his job well.
4/12/2025
Maria H. VERIFIED CUSTOMER
I am so grateful for Tony to be back . He has been always very attentive and explain to me everything I need to know about my car and I appreciate his knowledge and customer service. He’s a very best senior team.
4/12/2025
Janet F. VERIFIED CUSTOMER
Service is very good but my car has been in twice and both time the sound on my navigation has not been fixed.
4/12/2025
Martin K. VERIFIED CUSTOMER
I am always treated with the utmost respect. Everyone is so nice and cheerful. It would be a wonderful place to work.
4/12/2025
Mary D. VERIFIED CUSTOMER
I have been with JM since 2012. I’ve been through several service reps over the years, all who have provided excellent customer service. I am now with Wendy, and she rocks! Her attention to detail and customer service skills are outstanding! Thank you!
4/12/2025
Roy T. VERIFIED CUSTOMER
Thank you Jesse! Outstanding as always
4/12/2025
Sandra S. VERIFIED CUSTOMER
I have been very pleased and impressed with Alfred since my first experience with him as my advisor. I appreciate his professionalism, honesty and helpfulness.
Thank you, Alfred!
4/12/2025
Rhett B. VERIFIED CUSTOMER
Amanda was very friendly and comprehensive in addressing the issues with my vehicle, with great communication on progress during the service.
4/12/2025
Sandra L. VERIFIED CUSTOMER
Helen did a great job checking in on me throughout my time there. She followed up with recommendations for services needed. She gave me her business card for future scheduling and shared options for a loaner as I have younger children and it can be a little difficult to schedule services.
I appreciate Helen’s attentive services. Thank you!
4/12/2025
Gabriella S. VERIFIED CUSTOMER
There are lots of rag stroke scratches on the hood of my car. It looks like when they washed it after the service they rubbed in the existing dirt on the car in and created scratches in the pattern of the motion that the rag was rubbed on the car. This is super unfortunate on a brand new car. Is there anything that we can do to fix this?
4/12/2025
Cynthia K. VERIFIED CUSTOMER
Everything was fine
4/12/2025
Kristen R. VERIFIED CUSTOMER
Helen is amazing. She communicates effectively and ensures that the process runs smoothly.
4/12/2025
Richard A. VERIFIED CUSTOMER
My service writer Anthony Pastoral was great, he doesn’t pressure you into doing anything. Thank you