They left the air filter in the car- did not replace
4/6/2026
John G. VERIFIED CUSTOMER
Very happy with the car, the dealership and the service.
4/6/2026
Michael F. VERIFIED CUSTOMER
Good service as usual.
4/6/2026
Michael L. VERIFIED CUSTOMER
Leo was great, when I picked up my car, the tech had just washed it. It was the worst job cleaning a car I've ever gotten from JM. The floor mats were strewn about. The inside wasn't even just wiped down. The outside looked like it was sprayed with water and driven up to me. I dont need anyone to call me. I just think the tech should be coached on how a JM Lexus vehicle is delivered to the customer. Thats all. Thank you for listening.
4/5/2026
Henry M. VERIFIED CUSTOMER
Job well done. Tino is an excellent representative and I appreciate everything.
4/5/2026
Susan S. VERIFIED CUSTOMER
The drivers cooling fan that was replaced is still noisy. It is no different than when we took it in. Also, we noticed that there are scrapes and dents on the drivers side door threshold that were never there before.
Also, we’d like for you to review the video of our wheel rims before the tires were rotated. There is a large scrape on one of the rims that we also don’t believe was there. It’s possible it was there but would like for you to double check.
We are very concerned about the dents and scrapes on the drivers side door threshold as we are guessing this was done when the cooling fan was replaced. Something clearly isn’t working with fan and we’d like to discuss the replacement.
4/5/2026
Manmohan P. VERIFIED CUSTOMER
I was fully satisfied with the team taking care of my vehicle.
4/5/2026
Wendy T. VERIFIED CUSTOMER
Superior Service!! Professional, competent and gracious. Having just had a negative experience at Huntington Beach Toyota, I was relieved and 100% satisfied with my experience with Maria and her team.
She assessed, navigated and provided options for my service situation.
5 Gold Stars!! Highest Praise.
Thank you Maria
4/5/2026
Emerita S. VERIFIED CUSTOMER
Danny continues to support my needs and is always available to answer my questions and problems. He is always pleasant to talk to and maintains respect to all his customers. Thank you Danny for being a cordial & excellent service advisor.
4/5/2026
Janet S. VERIFIED CUSTOMER
He was very nice and extremely helpful. Thanks
4/5/2026
Misti S. VERIFIED CUSTOMER
I really appreciated your loaner program!!!!! And your customer service is top notch!!!!
THANKYOU!!!!!
I will be back for my new car when I’m ready
Misti and Frank Smith
4/5/2026
Ben T. VERIFIED CUSTOMER
I have enjoyed getting my services from Lexus since I bought my first LX470 in 2008. I just had my 2nd LX570 serviced by you and loved the care I still get. Great job, thank you.
4/5/2026
Raymond H. VERIFIED CUSTOMER
AWSOME!
4/5/2026
Candie E. VERIFIED CUSTOMER
I’ve consistently had a great experience at Lexus and appreciate the high level of service. Unfortunately, the prices are extremely high, and while I would prefer to service my car there, the cost makes it difficult for me to do so.
4/5/2026
Maica P. VERIFIED CUSTOMER
You are so great! You made everything smooth and convenient for me. I will definitely contact you every time i need services ????????
4/5/2026
Ivan E. VERIFIED CUSTOMER
Excellent service very satisfied
4/5/2026
Sidney W. VERIFIED CUSTOMER
Great service as usual.
4/5/2026
Marlene C. VERIFIED CUSTOMER
Mark provided great service!
4/5/2026
Vicky A. VERIFIED CUSTOMER
Robert kept in touch with me to always let me know the progress of the completion of the repairs on the vehicle. I was grateful to Robert also for finding a loaner car for me. When I couldn’t come in the day it was actually finished he allowed me to come in the next day. Good customer service and satisfaction. I enjoyed working with Robert.