The wrong tire on my car was replaced—instead of changing the tire that had been patched, one of my other tires was replaced. When I went back in the following day to have the patched tire replaced with my original tire that had been removed, I was advised that they had found a tire that was “6 months newer” than my original tire. However, the tread looked slightly more worn than my other two original tires even though I was told the tread was the same. I was also told there was no warranty on this tire that wasn’t my original tire. I was scheduled to drive back to San Diego after my
Initial visit so I had to change my plans due to this mix up. I was hoping the dealership would do something to acknowledge the inconvenience this caused me such as giving me a discount on the first tire I paid for or giving me a new tire when they weren’t able to find my original tire that they had mistakenly removed. Overall, I’m disappointed in the service I received, especially since all my other service visits have been great.
5/2/2025
Magaly S. VERIFIED CUSTOMER
All good
5/2/2025
Ross B. VERIFIED CUSTOMER
I want to express my appreciation for my service agent, Chow, who did an exceptional job throughout servicing my vehicle. From the moment I dropped off my car, he prioritized keeping me informed about every update. Whether it was providing detailed insights on the progress of the repairs or timely notifications regarding any additional maintenance needed, Chow's communication was clear and thorough. His attentive approach kept me reassured and highlighted his commitment to excellent customer service. I truly felt valued as a client, thanks to his efforts.
5/2/2025
STUART B. VERIFIED CUSTOMER
When I brought the car in with leak in front passenger side tire, rep (astutely) noticed a screw in front drivers side tire and continued to question whether I was correct about which side. Appreciated him noticing but did not appreciate having to tell him repeatedly it was the other side Overall experience was terrible and ended up going elsewhere and got handled at a fraction of what was being told I needed.
5/2/2025
Lee Ann. VERIFIED CUSTOMER
Carrie is a professional representative of your organization. Thanks ????
5/2/2025
Melanie J. VERIFIED CUSTOMER
Thank you. Always great customer service!
5/2/2025
Robert P. VERIFIED CUSTOMER
Good service by Alissa, and polite. Thanks
5/2/2025
Vanessa H. VERIFIED CUSTOMER
Friendly and helpful
5/2/2025
Yulin N. VERIFIED CUSTOMER
Mr. Joel Gooding represents your company, Lexus of Las Vegas, very well.
5/2/2025
Jacqueline H. VERIFIED CUSTOMER
David was great but the job itself did not turn out well. The phone charging platform that was replaced is still not charging my phone.
5/2/2025
Stephen T. VERIFIED CUSTOMER
You guys blow me away, you know that I’m. It one of your millionaire customers ars always try hard to find me the best deal, I have bought 2 cars from you and have recommended you. My 08 RX350 and 2015rx450h are running great.
5/2/2025
Cristeta H. VERIFIED CUSTOMER
Perfect
5/2/2025
Wittenstein Holding. VERIFIED CUSTOMER
Jesse was absolutely fantastic and very helpful as usual. Everything was completed within 24 hours. A+++ customer service. Thank you
5/2/2025
Regina A. VERIFIED CUSTOMER
Was told that the “battery charging” warning light that comes on while driving or at a complete stop is typical and not a problem. Was not explained.
5/2/2025
Larry C. VERIFIED CUSTOMER
Customer service is second to none! Always treated with the utmost courtesy and respect and the feeling of family!
5/2/2025
Hipolito D. VERIFIED CUSTOMER
Helen is an excellent service advisor.
5/2/2025
George M. VERIFIED CUSTOMER
Carlos is a credit to your organization. He is one of the reasons we continue to purchase new cars from JM Lexus.
5/2/2025
Eric C. VERIFIED CUSTOMER
Excellent customer service
5/2/2025
Teri T. VERIFIED CUSTOMER
Gerardo was thorough, quick & efficient! Thank you!
5/2/2025
Jeffrey K. VERIFIED CUSTOMER
Carlos Nunyez was very helpful. Handles the service quickly and professionally