Lexus Monogram Service

I appreciated George’s customer service and promptness to assist me .

Great service as always.

May 9th we visited Lexus of Ontario to have ur 2016 Es 350 serviced by advisor Christian Santos. He helped us make important decision about servicing r car. Christian was friendly, intelligent, and passionate about making appropriate ideas about how we should service r car..Christian was very beneficial overall in this process..10’s for Christian and Ontario Lexus…Our choice always WRH

Cory did a great job answering all my questions. Look forward to my next visit.

Great service and great convenience. They took care of my car and it’s running excellent now! Thank you to my technicians.

Christian Burke is great!

People at the dealer are very polite and helpful specially Mr Kay she is wonderful I’m very happy with the service there

She is wonderful to work with. She doesn’t try to strong arm her customers into accepting services that are not necessary nor make you feel guilty for not getting service on every single item on the Keyes Lexus list like her male counterparts do! Very personable and nice person. Please hire more women service advisors! Thank you.

As always thorough examination. Joel is always excellent. I have worked with him for about 15 years and never have been disappointed.

Friendly staff

Carlos Nunez is a pleasure to work with and explained everything. He is efficient and also caring. An asset to Lexus.

Great service

Awesome, very nice and pleasant.

Great service!!

Jesse pays attention to the details and has my car tip-top. Great service!

The team was helpful, curtious, and professional. I appreciate all the time and effort and how well they took care of our family.

Fast friendly service great staff.

Mr. Lee was, it’s always exceptional with his Customer Service. He explained the maintenance that was due plus the recommendations from the mechanics.

If I could leave no stars I would. Horrible customer service I truly wish I bought another luxury brand. Maybe it’s me, every time I drop my car off at Crown Lexus, it’s an issue off delay and unprofessionalism. A little customer service goes a long ways. Our car has a vibration that is shakes the car at stop. We were told it’s normal. “ I doubt very seriously a 2024 RX350 was intended to vibrate the whole cabin, as well engineered as it is.” We have a close friend that has the same car and she has no problem’s and or defects concerning her RX 350. I take offense in the technician telling me it’s normal. Then when we picked the car up the lady working with us told us the same thing. It’s custom service listen to your customers complaints instead of reminding me of your survey. Not to mention it took 20 minutes to check our vehicle check in. Also there is a Michael Cummingson, “ I may have missed spelled his name but he didn’t help at all, he was arrogant and didn’t portray simple customer service. Instead of telling my you have a customer, show me to someone that isn’t working with someone or tell me why you took the customer after me because I was here 20 before the client your working with. I would love to tell my story in detail if possible. ****-****-xxxx.

Excellent service . I recommend to all my friends