Alejo was professional and kind and offered me great advice and was attentive to my concerns and made this experience wonderful.
5/10/2025
Jean J. VERIFIED CUSTOMER
I brought my car in for an oil change. The next day I started my car and engine light came on and the signal with car swerving came on. I opened my hood and found 8 screws missing on the engine covers all just flapping. I had to come back and wait two hours out of my busy day. The source of the problem was the hose was disconnected. After all of this it is now working.
5/10/2025
Maria O. VERIFIED CUSTOMER
Justin and Gus are the best. Always treat me great.
5/10/2025
Earnst P. VERIFIED CUSTOMER
Xavier was professional, courteous, and knowledgeable. He got the job done that I requested …for that… I am grateful. I was also impressed how clean and organized your facility was.
5/10/2025
Gabriel L. VERIFIED CUSTOMER
Excelente service Justin was amazing
5/10/2025
Phillip S. VERIFIED CUSTOMER
Jesse took real good care of me. I got in and he was fully transparent with the work and the time. Was able to get in and out with no issues.
Love Jesse.
5/10/2025
David S. VERIFIED CUSTOMER
Tony was polite and explained what needed to get done and estimate was close to what final payment was. I can honestly say this hasn’t been the case when I have had service done there
5/10/2025
Kevin D. VERIFIED CUSTOMER
Roberto was great. Very professional.
5/10/2025
Lyle K. VERIFIED CUSTOMER
Gerardo never disappoints.
5/10/2025
Leilani M. VERIFIED CUSTOMER
Always a pleasure working with this dealership. Very thorough in the process and all aspects of service from drop off to pickup is seamless.
5/10/2025
Phyllis T. VERIFIED CUSTOMER
Excellent all around wonderful!
5/10/2025
Marvy F. VERIFIED CUSTOMER
Jake was very helpful and professional. I came with many questions about the service and warranty of our ES and I am very pleased with the outcome.
Thank you, Jake.
5/10/2025
Armen H. VERIFIED CUSTOMER
Great service thank you Elda
5/10/2025
Susana C. VERIFIED CUSTOMER
I appreciate the attention and courtesy from Helen,
She’s truly the reason I come to Ontario…
5/10/2025
Sandy R. VERIFIED CUSTOMER
Jesse was very polite and professional.
5/10/2025
Mary B. VERIFIED CUSTOMER
Thank you
5/10/2025
Elizabeth C. VERIFIED CUSTOMER
Erik was helpful and lovely. I would chose him anytime I want my Lexus serviced.
5/10/2025
Michael F. VERIFIED CUSTOMER
Easy in and out and working with Alyssa was very nice.
5/10/2025
Rey E. VERIFIED CUSTOMER
Anthony was very courteous and professional, he notify us on timely manners about our car. I will always take my car to Lexus Van Nuys.
5/10/2025
Deborah K. VERIFIED CUSTOMER
Jeffery was super. He was pleasant and adapted to my hearing deficit. He explained everything and was efficient. He was aware of the service contracts we had and tire warranty etc. He also observed that we had been on a road trip based on mileage and explained why it was good for my hybrid battery.