Easy in and out. Appreciated the video from the technician in real time.
5/20/2025
Krystal N. VERIFIED CUSTOMER
I am writing to express my dissatisfaction with the service I recently received. The condition of the loaner vehicle provided was subpar, and the technician assigned to assist me appeared more focused on encouraging me to complete a survey than on delivering quality service.
Additionally, I had requested assistance in locating an item I believed was left in my vehicle. Unfortunately, it was not found during my visit. I later received a call from the technician offering for me to return so they could attempt the search again. From my perspective, it seemed that insufficient effort was made initially, and I was being asked to take additional time out of my busy schedule for something that should have been handled during the first visit.
For future appointments, I respectfully request that this technician not be assigned to assist me.
Thank you for your attention to this matter.
5/20/2025
Chhon S. VERIFIED CUSTOMER
I love your service department. I've never had a bad experience with them. Vince and Pop were great as usual.
5/20/2025
Gene J. VERIFIED CUSTOMER
Service was excellent! Kept me informed
5/20/2025
Braxon M. VERIFIED CUSTOMER
David was fantastic and made the whole process very easy. He was patient, friendly, and transparent with what was being done with my vehicle and I knew I was in good hands. Thank you David!
5/20/2025
David W. VERIFIED CUSTOMER
excellent service every time
5/20/2025
Myrna S. VERIFIED CUSTOMER
Treated friendly and with respect
Service satisfied in time
5/20/2025
Danella R. VERIFIED CUSTOMER
he was nice and handled our situation well
5/20/2025
Andres T. VERIFIED CUSTOMER
Lexus is a great experience every single time
5/20/2025
Stephen L. VERIFIED CUSTOMER
Tony devoted a lot of time and effort to the problem on my car. He kept me informed all the time I had to use a loaner vehicle. He found the problem, but unfortunately it could not be satisfactorily resolved without replacing an entire “system” on the car. A final decision is still pending with me. Overall I was very pleased with the way I was treated.
5/20/2025
Edward G. VERIFIED CUSTOMER
It doesn’t get any better than Carlos. He is the standard by which all others should be measured. He is the perfect example of what JM Lexus and Lexus is all about
5/20/2025
Janet J. VERIFIED CUSTOMER
Faustino Ruiz addressed all my concern in a very professional manner.
5/20/2025
David I. VERIFIED CUSTOMER
Faustino did an excellent good job explaining what was to be done.
5/20/2025
Patrick W. VERIFIED CUSTOMER
The service staff at Lexus of Omaha is spectacular!
5/20/2025
Tracy T. VERIFIED CUSTOMER
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5/20/2025
Thomas K. VERIFIED CUSTOMER
Your staff is always top notch: highly professional; attentive, knowledgeable.
5/20/2025
Emma M. VERIFIED CUSTOMER
Great service, as always
5/20/2025
Dana D. VERIFIED CUSTOMER
Joel was great
5/20/2025
Craig L. VERIFIED CUSTOMER
Michael and Roland were fantastic! Provided great level of detail and created a low stress customer centric experience. 5 stars all around.
5/20/2025
Christy F. VERIFIED CUSTOMER
Henry is first class, top notch and He deserves a million thanks!!