Lexus Monogram Service

Thank you for all you folks do!!! Amazing service!! Appreciate your wonderful staff of great people!!

Profesional service and excellent customer care

Very professional. Good job

Sam was easy to work with and was appropriate in his management of my 50,000 mile checkup. He explained everything, gave me the price up front and didn’t upsell me on items that were not needed. He explained the next step for my car’s maintenance and the price. He was personable, pleasant, and listened to my concerns.

He always takes very good care of us!

You are always great and I never feel taken advantage of

branden was wonderful very efficient helpful and professional an asset to your organization

Glen has been my service technician on multiple occasions. He is always friendly and helpful . I will ask for him again.

Always a pleasure dealing with Danecia!!! She’s helpful and kind. So is Sam at Midway. Great team!

Carlos is the best

Background: On June 3, 2025, I brought my wife’s 2021 Lexus NX 300H in for a repair and 50K service. I have fully paid for both the repair and the service. Current Issue: The repair is still incomplete because one clamp and one hose are backordered. The service staff informed me verbally that these two parts are expected to arrive in July, and that I would be contacted to bring the vehicle back once they’re available for installation. I requested written confirmation of this pending repair from both the service advisor and the cashier. Although the service advisor promised to send documentation, I have not received anything. My concern is that there is currently no written record of the promised replacement of these two missing parts, despite the fact that I’ve already paid for them. I worry that, without documentation, the service department may forget or overlook this commitment. My Disappointments are 2 fold: 1. Lack of Documentation of Pending Repair: The service department failed to provide written confirmation of the parts that remain to be replaced. All I have is a verbal assurance, which puts the **** of proof on me. This creates unnecessary stress and uncertainty. 2. Poor Communication: When I dropped off the vehicle on June 3 at 7:45 AM, I was told it would be ready in two days. When I texted back on the second day, I was told it would likely be ready by day three. However, as of day ten, the repair still wasn’t complete. I was never proactively updated about the delays — I had to reach out each time for information. Eventually, the service department gave me a discount of the repair. Overall, I am happy the vehicle is drivable but I need documentation of pending repairs.

Excellent customer service.

My service advisor was very professional, helpful, and friendly! He did a great job!!

I really appreciate how quick and easy this was!

She is a great asset to your company. Personality par excellence

Fast and friendly service.

Delilah was very helpful and professional.

Hood was not tightly latched on the right side. Had to stop on the freeway and open it and shut it securely.

Friendly and professional staff. Clean restrooms. Clean waiting areas for guests. Complimentary coffee and water.

Justin was great! Explained my invoice thoroughly.