Our vehicle needed a part according to diagnosis done even though it was expensive and not really needed we ordered it,vafter almost two weeks we called to see what the hold up was, they said it was here for about a week but nobody bothered to call, so we make an appointment and after my car was there all day, they found out it wasn't the correct thing wrong with my car. Diagnosis said it was the amplifier but comes to find out it was the $4500 radio. We declined that expense and think there's lots of incompetency going on there, no one communicated with anyone on their "team" and made us deal with that, I'd rather buy another car not Lexus if that's the way this dealership in ran. I don't know why you want these surveys done, nothing is ever accomplished from them, in my opinion.
6/28/2025
Jose R. VERIFIED CUSTOMER
I was very satisfied with the way Christian took the situation and helped me ,the customer. So this repair can be corrected. He was straight with what needed to be done. He took his time with my vehicle and provided the work needed to be done to my vehicle in a timely manner. In addition, it was a big job and it got done. So huge thank you to Christian. If you need your vehicle serviced. Christian, this service advisor is professional and will take care of you. In good hands with Mr. Santos . He will tell you the problem and the solution so it’s fixed. I will be going to my next appt with him.
6/28/2025
Linda C. VERIFIED CUSTOMER
Joel is always the true professional and takes excellent care of me.
6/28/2025
Benjamin J. VERIFIED CUSTOMER
Good job, prompt, professional
6/28/2025
Gabriela P. VERIFIED CUSTOMER
Thank you for making the experience as pleasant as possible
6/28/2025
H J. VERIFIED CUSTOMER
Kay and the team are always great!
6/28/2025
Latiff C. VERIFIED CUSTOMER
Great service as always
6/28/2025
Ronald M. VERIFIED CUSTOMER
Chris was excellent
6/28/2025
Cristal B. VERIFIED CUSTOMER
He has given me the best customer services ever. I’ve been going to Lexus for my services for almost 5 years. I never had this type of experience with any other advisor. His communication skills are great. This my third experience with Gerardo as my adviser. He makes sure my concern are taking care of. He also follow up to make sure everything is going well.
6/28/2025
Johney L. VERIFIED CUSTOMER
We’re very satisfied with your dealership and feel very glad that we’ll know where to go in the future . Thank you
6/28/2025
Matthew V. VERIFIED CUSTOMER
Jeff is a pleasure to deal with. He is efficient, knowledgeable, and aims to please you. He is truly an asset to Metro Lexus.
6/28/2025
Marcia P. VERIFIED CUSTOMER
I had another exceptional service appointment at my Lexus dealership.
6/28/2025
Paige L. VERIFIED CUSTOMER
Still waiting on break pads to be delivered and I thought I would hear by Friday? Not sure what’s happening.
Joe super friendly
6/28/2025
Gary W. VERIFIED CUSTOMER
Vince Camino and the rest of the Lexus service department continue the tradition of valuing the customers time with quality service and cistomer amenities while waiting for the vehicle return.
6/28/2025
Yolanda R. VERIFIED CUSTOMER
Awesome Service as usual
6/28/2025
Eduardo Eddie. VERIFIED CUSTOMER
Jose Valdez an excellent service advisor. Car was completely done on time as scheduled.
6/28/2025
Shen Z. VERIFIED CUSTOMER
I really like your service, it makes me feel at ease. Thank you very much