Truc has always been amazing every time I go in for service! She gets me the best prices and usually if im time crunched the job gets done quick and i have always been satisfied with the work!
9/4/2020
Malika A. VERIFIED CUSTOMER
William has awesome customer care I look specifically for to service me when my needs attention he's courteous consistent and very professional.. Thank you William see you next time
9/4/2020
Henry P. VERIFIED CUSTOMER
Kia and Eric were All Ggod
9/4/2020
Heidi B. VERIFIED CUSTOMER
5 stars for Richard's service. Excellent and professional.
9/4/2020
Virginia C. VERIFIED CUSTOMER
Andy was very nice and helpful.
9/4/2020
Amanda R. VERIFIED CUSTOMER
This message is for the dealership owner.... You should give Andy a raise!!! A great big fat one. He made my experience with your establishment OUTSTANDING!!!! He was professional, friendly, efficient, and took all the worries out of getting my car fixed. He was hands down the epitome of what you want representing your interest.
That being said... your service department has a few issues. The white wall separating each agent blocks their view of the line... Only Andy seems to keep an awareness of this. The rest of your agents hide behind the visual blockade in an attempt to ignore customers. It’s VERY aggravating.
Thank you for supporting my car purchase from you at Valley Hi. Please show appreciation to Andy for the exceptional service he provides your customers. I have already decided to come back to Valley Ho for my next purchase.
9/4/2020
Frank K. VERIFIED CUSTOMER
Great customer service and they were done quicker than expected.
9/4/2020
Keri B. VERIFIED CUSTOMER
Always kind,courteous and informative, always very pleasant, willing to answer any questions I have.
9/4/2020
BELINDA W. VERIFIED CUSTOMER
Thank you for your friendly and curtsey service
9/4/2020
James M. VERIFIED CUSTOMER
No fault of Chris, but he told me the dealership is changing the terms of my Loyalty Program purchase of 9 oil changes, and will stop honoring it after 36 months. This directly contradicts the assurance we had when we bought the package. We’ve only used 3 in a year and 8 months and are supposed to use the other 6 in just a year and 4 months?! I don’t think that is ethical or legal to change the terms of the purchase. It gives me a very negative opinion of the West Hills dealership group.
9/4/2020
Angela L. VERIFIED CUSTOMER
I will be contacting you soon to get my scratches painted . Thank you!!!
9/4/2020
Darlene D. VERIFIED CUSTOMER
Richard goes beyond the service to help and the best one I have meet at kia.
9/4/2020
MIGUEL H. VERIFIED CUSTOMER
Mr. Patterson and the rest of the staff were very informative, respectful and professional with trying to address my mechanical and performance concerns with 2020 KIA Optima. I really appreciate their efforts to address my concerns.
9/4/2020
Elizabeth G. VERIFIED CUSTOMER
WILLIAM OFFERED MORE THAN GREAT CUSTOMER SERVICE AND I WAS PLEASED WITH MY VISIT. HE MADE THE SERVICE TRIP AN EASY IN AND OUT PROCESS WITH NO PORBLEMS WHAT SO EVER AND THAT WAS GREATLY APPRECIATED. HE WENT ABOVE AND BEYOND FOR ME TO SQUEEZE ME IN A BIT EALIER THAT MY SCHEDULED SERVICE THAT WORKED OUT PERFECTLY FOR ME SINCE I WAS COMING FROM DOWN THE HILL. IT MAKES ME AS THE CUSTOMER TO WANT TO COME BACK TO GET MY SERVICE BACK AT THAT LOCATION DUE TO THE GOOD CUSTOMER SERVICE. HAVING GOOD CUSTOMER SERVICE IS HARD TO FIND NOW AND DAYS. SO THANK YOU TO HIM AND JOB WELL DONE.
9/4/2020
Coleen S. VERIFIED CUSTOMER
The staff is always friendly! I love going to Kia!
9/4/2020
KOLLEEN O. VERIFIED CUSTOMER
Eric was very nice. He was referred to me by Christina Keating and I was very happy.
9/4/2020
Jessica D. VERIFIED CUSTOMER
Eric was nice and attentive
9/3/2020
Dejohna T. VERIFIED CUSTOMER
It was a good experience being my first time going there. Just wish the wait wasn’t that long.
9/3/2020
LEANDRO S. VERIFIED CUSTOMER
I’m always satisfied with all there hard work
9/3/2020
Malcolm R. VERIFIED CUSTOMER
This is my 2nd time working with Mr. AM. I am very satisfied and look forward to working with him again. M