Absolute worst service ever. First, our vehicle was evidently forgotten about, so instead of dropping off the car on Friday and picking it up Saturday, we were left without a vehicle and without any communication until Monday. When we called to inquire about the car on Saturday, we found that all of the service team had gone home. Finally, we heard from someone Monday, who said they’d dropped the ball and forgotten about our car. Second, the service itself was insufficient. We asked for the tires to be rotated and they weren’t. We asked them to find and fix a leak in our tire, they didn’t. After calling multiple times, they didn’t even offer any discount, compensation or apology. I have NEVER experienced such disrespectful, unsatisfactory customer service. I was seriously considering buying the dummies guide to customer service, but that felt like too much work considering that I now have to take my car to another location to have the issues fixed. WORST SERVICE EVER, and I would never recommend anyone here.
9/23/2020
Kristine F. VERIFIED CUSTOMER
Great work!
9/23/2020
CONNIE C. VERIFIED CUSTOMER
William was very helpful and courteous and very respectful
9/23/2020
ERIKA H. VERIFIED CUSTOMER
Thank you so much Andy Patterson , you are so helpful.
9/23/2020
Susan G. VERIFIED CUSTOMER
I am greatly pleased with the service that William provided including his knowledge that he imparted with me about my car
9/23/2020
Laura B. VERIFIED CUSTOMER
Richard is great. I truly enjoy working with him. Unfortunately, I must return my vehicle for another service on the repairs that I just dropped a $1000 bucks on. Honestly, I am disappointed and must take time off from work to get these repairs corrected. Not cool.
9/23/2020
Gale B. VERIFIED CUSTOMER
I really appreciate the way Eric Livingston take time out and go over everything with me. He explained in detail what my car needed. I am always satisfied. Thank You Eric for your help greatly appreciate you.
9/22/2020
David M. VERIFIED CUSTOMER
Outstanding Professional & Friendly Service!
Thanks guys.
9/22/2020
Carole P. VERIFIED CUSTOMER
Anthony is always so nice and respectful. I have been service by him several times and he's always the same!!!
9/22/2020
Michael K. VERIFIED CUSTOMER
Eric is great !!!!!!!!!!
9/22/2020
Kishia T. VERIFIED CUSTOMER
I appreciated being kept up to date on the status of my vehicle. The team in the service department was friendly and professional.
9/22/2020
Rose G. VERIFIED CUSTOMER
Eric was nice and took the time to assure me that they could take care of my tire I’m a reasonable time.
9/22/2020
Rosemary V. VERIFIED CUSTOMER
Always like working with Eric, always the best customer service with him
9/22/2020
Gregg S. VERIFIED CUSTOMER
Anthony was exceptional. He is engaging informative and polite. I hope he is my customer service manager going forward.
9/22/2020
Neil L. VERIFIED CUSTOMER
Truc was an excellent CSR. Made the whole process enjoyable.
9/22/2020
Debbie D. VERIFIED CUSTOMER
I always have the upmost satisfaction wuth the employee customer service given by your service dwpt. Mr Enruquez has always given 100%cuatomer care i would recommend your servixe dept to anybody needing servixe on thier vehicle. A very satified customer Thank you Kia An god bless your dealership.