Kia My Service

Donnie exceeded all of my expectations! Remarkably, he patiently listened to all of my concerns. Then he politely addressed all of them. Thank You!

Matt Blatt Kia is an excellent provider of vehicles for the Atlantic County area. I'm considering a new Telluride.

Very friendly service staff

He listened carefully to my description of the problem so that it could be relayed to the technician.

Am good thank you for your service. See u again on my next srevice appointment.

Brenda was great really helpful and patient

I very much appreciated the care and consideration given to the service of my vehicle. Each time I have come in to have it serviced I was greeted and kept informed of the progress of all proceedings. All the staff conducted themselves professionally and I have recommended West Hills to many people who have admired the Telluride.

Drove 3 hours to be told I was just outside my warranty and would be charged $600 for something I just had them replace a little over a year ago. When scheduled appointment asked if I was still covered under warranty and said they couldn't tell me until I came in with my vehicle. Will no longer be using your service.

Job well done.

Eric was professional and very helpful. As always.

Toreys the best and took all my attitude and issue that I showed her way shes a true professional

I was taken xare of very well by Brenda Serrano from tge beginning all the way to her returning my vechile back to me.

The people are great but the cost to repair what seemed so small and took little time to do was way too expensive. Will got somewhere else next time for service. They have no discounts or anything to offer to knock off some of the pricing. additional fees and taxes were ridiculous. they caught me on a good day because I would have went somewhere else to get it fixed but didn't want to bother having to wait longer. Definitely won't be a next time

Thank you so much for taking care of everything so fast! I am still very sad that a 2020 vehicle that I owe so much money on has already had to be worked on and scared for when my warranty is no longer in effect but you all took great car of us and my vehicle. Thank you for being such a great crew!

Every time I come in to the service department I feel that I receive bad customer service. I know that have to make Recommendations on things I should have done to my car, but this time as soon as I came in the guy said I see the last time you were here we recommend that you get brakes is that what you’re here for. I said no I made an appointment at 7:30 AM to have them figure out why the driver side headlight and the driver side brake light went out after it was just replaced in June. And to have the recall fixed on my car. He then proceeded to tell me that in order to figure out why my lights We’re out I would half to have a diagnostics ran on my car and that cost I think $139. I told him I didn’t have the money to pay that and he told me if the work was it done there is to protect her self. I understand that but I also told him that I had my lights replaced there and I’m sure he can see the computer. He then said he’ll have one of the little guys look to see my my lights went out. He also ignore the part that I said I was coming to have a recall fix and when I bring it up he said it’s no recall on your car. I told him when I called to make my appointment the lady I spoke with on The phone looked it up in the computer after I said I got an email about the recall and she confirmed that it was a recall on my car. He then decided to double check on the computer and saw it was a recall on my car I have no idea if the recall fixed. I receive no paperwork stating that my light was fixed or is it the recall fixed. Every time I come into the service department I have this kind of experience I’m starting to not want to come there to have work done on my car because the customer service and interaction ****. As I am thinking of getting another Kia I am now thinking I’m going to a different Kia dealership because I do not want to have to deal with this with another vehicle.

Job well done

Great customer service

Awesome easy socially distanced experience-

Friendly and competent service, every time!

Truc was amazing!!! Very professional and personable. Explained the process completely as it was my first time with my new Kia. She has a wonderful personality and I would recommend your services due to her alone!