Kia My Service

Super helpful/knowledgeable. Worked with my care plan providers to make sure I got my money's worth with my service. Will continue to schedule my apts with him!

Excellent customer service each time I have come in for service he has always been kind and professional keep up the great work

Jeff did an amazing job handling my vehicle. He kept me informed through the entire process of my service.

I was very satisfy with there work.

Well done

Excellent customer service, however, mileage "in" was documented as 100 miles over my odometer reading and service miles written as 7,500 instead of 75,000 maintenance schedule. But, overall great service. Clean facility, too.

1. my tire shield on my passenger side was ripped off due to getting “caught on the lift” and I was told I would have to pay if I wanted it replaced yet the piece was damaged under the care of the mechanic. I was also told the piece “wasn’t important” by the mechanic Tori which showed a complete lack of regard for my property. If the piece came with my car than it is important. I am sure if it was his car he wouldn’t of said that. Furthermore, if I bring my car to the dealer in one condition, I expect it back in the same condition. By me leaving my car in the mechanics hands, that means I am trusting you and with this experience my car was not handled with care, which in turn has impaired my trust for this company. 2. My car was not cleaned properly. The car was not vacuumed, yet during my last oil change about 3-4 months ago my car was washed and vacuumed. 3. the sticker to inform me of when my next oil change would need to occur was not put on my window, thus I have no idea when or at what mileage point my next oil change should be. 4. the alert that my car is overdue for an oil change is still coming on. Usually when I get an oil change, this alert is no longer sounding off once new oil is put in. This leads me to believe that either my oil was not changed at all, or the mechanic was careless once again and did not reset my sensors. This was the worst experience I have ever had with a kia dealer and I have been a customer for about 5 years now, and I am in my third kia. My car was not handled with care, the mechanic was completely careless and irresponsible, and I would like to further discuss my concerns with either a manager or someone in corporate. I want the damaged piece to my car replaced and my sensors need to be adjusted IF my oil was in fact changed. I live in Vineland and I drove 40 minutes to Matt Blatt Kia due to the amazing service I have received in the past. I felt this location was worth the commute. After this experience, my perspective has in fact changed. I would like to speak to someone in leadership as soon as possible. I will be calling in first thing Monday morning regarding these issues above.

Always very happy working with Truc

Everyone with whom I interacted were respectful and open. Three omissions that are not meant to include the people working in the Kia or Ford areas as follows. (1) It was not adequately explained to me why this Ford automobile was being serviced at the Kia sector. Fortunately the people at Ford were quite pleasant and helpful, but if I had received a reminder call, all of us could have avoided needless aggravation. (2) I am very disappointed that the individuals who sold me the automobile did not indicate to me that the brakes were at a three indicator. While I was apprised that Washington law permits cars with a number 3 brake status to be sold, if the sales staff had indicated that the brakes were a 3, I would have asked that such status be rectified before I bought the car. I bought the car in Bremerton specifically to support local employment and pay local taxes. I very easily could have found a reliable automobile elsewhere. (3) Communications between Ford and Kia can be cumbersome. Call centers can frequently slow down and confuse communications. Thank you.

Always nice to go to KIA & Richard Palmer is the Best Service Guy!

James was very personable and friendly. Everything that done to my car was explained to me. All my questions were answered.

Very professional

She was so very helpful to me. Thank you for getting my car back in such short amount of time

My first contact was with Mr. Andy Wilson, he immediately obtained my info on my KIA, and he had me out in 30 minutes.

Excellent customer service

Stewart the director or service was absolutely rude and disrespectful when I HAD TO CALL 5 days after I turned my car in. Stewart himself told me Monday morning when I dropped my car off after it went into limp mode after kia did a software update just 3 weeks prior that it would be no more than 48 hours.. Wednesday around 3:30 4 pm I called to check the status because I had not received one phone call. I was told my car had been scanned that was all I was told. Friday at 1:30 pm I called again because once again I had not heard a single thing. After 15 minutes of beings transferred around on the phone because no one knew who was in charge of my vehicle, Stewart gets on the phone I explained that I wanted to check the status of my car because I had not heard anything along with it being 3 days after I was told it would be ready.. he kept repeating about how the car went into limp mode.. he had explained 3 times on Monday and twice Friday on the phone.. he was talking very slow and with an attitude like I was disturbing his day.. when I told him he already explained this and I told him that I knew how and why like we discussed on Monday because I was driving when it happened.. he then turned to a pure disrespectful tone. He let me know many times how this wasn't his problem about my car being down, kia being short staffed and me missing doctors appointments due to him not informing me of the status of my vehicle and leaving me without a car. I can give understanding to the situation at hand dealing with covid but I deserved some communication. When the disrespect came into the situation from a service director to a customer I lost all hope in Kia as a whole. This was a very unfortunate situation for people who have been long time customers of valley hi Kia.. I can tell you for a fact this situation will be in my mind when I look for a new vehicle.

You guys are the best! You guys are always so helpful!

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James was Very nice and polite.explained very well to me on what was done to my car.great service!

Good as always!