I wanted to take a moment to recognize the exceptional service I received during my recent visit.
George did a great job being attentive not only to me, but to other customers as well. I truly appreciated how he provided a clear and comprehensive estimate of the service duration, and also offered shuttle service, even though I chose to stay.
While waiting, I noticed how thorough and considerate he was with customers who arrived after me. He made sure to walk them through the process, guide them to the waiting area, and reassure them that they could reach out if they needed anything. That level of attentiveness did not go unnoticed.
Overall, the entire team demonstrated what true teamwork looks like. Staff members regularly checked in with customers and stepped in to assist whenever needed. It created a very welcoming and well-coordinated environment.
George went above and beyond by providing timely updates and thoughtful recommendations throughout my visit. You have a great employee and an amazing team.
Thank you again for such a positive experience.
4/21/2026
Darrell K. VERIFIED CUSTOMER
MR. GEORGE , was very patient and understanding throughout the whole service process. He was very attentive to all of my questions and followed up with me during the service. I highly recommend him and I wouldn't trust my car anyone else .
Satisfied customer,
Darrell K
4/20/2026
Robert L. VERIFIED CUSTOMER
George was wonderful. Mechanic didn't catch the battery dead the first time I brought it in 1 month ago despite me telling them that the battery was likely dead, causing me to have to bring it in again when the car died last week again. I also explained to them that something else must be wrong that's causing the car 12v battery to die, but they said they don't know what's wrong so I still know my car is bad
4/20/2026
Chris R. VERIFIED CUSTOMER
The service advisor was great! The dealership wasn't. They constantly over-promise and under deliver. I was told over the phone when booking the appointment that this would be a 1.5 hour job and it took 3.5 hours. I have to imagine this is due to kia over scheduling appointments/walk-ins. Again, not my service advisors fault, he was great
4/19/2026
Eleanor E. VERIFIED CUSTOMER
Great service!
4/19/2026
Karen K. VERIFIED CUSTOMER
Angelina was great. Jennifer did a great job with loaner car. I know my heater is not working correctly. I don’t think it’s normal for my tachometer to not register and my car travel slowly as if it was a golf cart. The tech team couldn’t find anything wrong. Frustrating to know that I will have to come back at some point to report the same issues. I do love my Carnival!
4/19/2026
Genesis S. VERIFIED CUSTOMER
Emilio was awesome, he build an instant connection and answered all of our questions. My only concern was with the people who worked on the car, I had a low air tire alert, it’s a bummer it wasn’t taken care of given I took the car for an oil change usually it comes with a quick inspection of car.
4/19/2026
Kathy R. VERIFIED CUSTOMER
First of all, I left the service area without anybody explaining to me what was exactly done on my car. I was just asked to pay, given the receipt, that’s it! NO DESCRIPTION NOR EXPLANATION ON WHAT WAS DONE ON MY CAR. Secondly, almost 3hrs waiting without any follow up nor update, until I got up my seat and asked if my car’s ready! Terrible experience. I can’t wait for my lease to be over. Never again driving a KIA to avoid their very poor service department.
4/19/2026
Jennifer B. VERIFIED CUSTOMER
Excellent customer service very helpful very nice thank you
4/19/2026
Marissa B. VERIFIED CUSTOMER
Great job
4/19/2026
James H. VERIFIED CUSTOMER
Excellent service
4/18/2026
Ybrahim P. VERIFIED CUSTOMER
Mike Conley took care of me and I’ve known him for years and he’s really cool and professional. I was happy with everything.
4/18/2026
Heather D. VERIFIED CUSTOMER
Michael Connelly provided exceptional service.
4/18/2026
David J. VERIFIED CUSTOMER
Was treated very well. Great communication. Got a free coffee. My van was repaired under recall or warranty. What's not to like. Very satisfied.
4/18/2026
Ma Del. VERIFIED CUSTOMER
He did a great job ????
4/18/2026
Sandra O. VERIFIED CUSTOMER
Emilio was great. He conducted himself in a very professional manner. He explained things clearly. Extremely helpful, but to me the most important issue was that he was very polite and well mannered. He is an asset to your company.
4/17/2026
No Name. VERIFIED CUSTOMER
Jose did an amazing job . Appreciate the great service!
4/16/2026
Eva M. VERIFIED CUSTOMER
I appreciate Jose Valencia for his professional courtesy and fast work. Your Covina Kia is fantastic! Thank you.