Kia My Service

I would like to personally thank Ashley in the service department, as well as her manager who's name escapes me, for having the patience and understanding in dealing with me through a recall repair on my son's kia soul. Some modifications had been done previously to the vehicle that we were unaware of and I was not very happy about the quote I was given to work around the modification to complete the recall work. Ashley endured all of my frustrations, which were many because I got quite heated, simply listened and explained their perspective and gave me the option to speak with a manager. When I did talk to him he was very accommodating, offering me an option to bypass the modification or repairing it at a reduced rate than what was originally offered. They were able to successfully bypass the wires that were obstructing the repair and tested the car after the repair. We could not be more pleased with the results. You really have a great group of people in your service department that are committed to making their customers happy. Thank you so much!

Super friendly and most curiosities employees Very knowledgeable

“Problem did not present itself when driven” is what I was told, yet when I picked it up, it did it almost immediately after I pick d up my car.

I was quoted one price and when I got there it was inflated by about $50. I left your business in tears with nothing done to my car. I had to call multiple (8) times to come get it after you charged me almost $200 to do nothing and wanted me to pay almost $300 dollars more to do the first step. I took it to a locally owned place while still crying tears of frustration and was given the option to do the same thing you guys wanted to charge me a total of about $500 for for $110. I called other Kia dealerships and asked about this and was told you overcharged me. One of your representatives didn’t even acknowledge that I spoke to him. This was hands down the worst experience that I’ve ever had as a customer and I won’t be back. My parents are furious and are considering legal action because you called the $140 a diagnostic charge and charged almost $200 and didn’t diagnose anything. There’s a charge for $30 on here that just says “misc. charge” with no explanation as to what miscellaneous item was necessary. I told Ariel that the Freon was checked and that wasn’t the issue, she said she would speak to the mechanic and call back, never did. When I finally reached your service department a couple hours later, she said she was on lunch. You literally charged me $200 to hold my car hostage and not answer the phone then have the nerve to send me survey about your customer service. If my car broke down in front of the building, I wouldn’t even ask your employees for help. That is how terrible this visit was. AND I waited two weeks for this appointment. I purchased this car from a Kia Dealership, I always get it serviced at a Kia dealership, I (and other Kia dealerships my family has spoken with today) can not believe how sorry and terrible this was.

Very professional.

My car was in 5 * for the same issue which is a GPS problem nobody seems to know how to repair it Kia comes up with excuses the dealer depends on Kia for advice,and the consumer or customer like myself is stuck with something that he paid for and it's not working I'm a very unsatisfied customer ready to find legal advice.

Only place l go for service.

We stick with Kia because of the excellent service provided by Damian and his crew. Best warranty and a superior vehicle

More than satisfied with the service that was provided, Will be back again in the future.

Michael was very polite and professional.

Russ is always so polite and professional. He makes it really nice to visit

Great service as always. Thanks!

Everything was great!

Service always great!

Brain is always so helpful. He is a very big asset for Kia. Thank you as always.

We’re quick and did a good job .Thankyou

I truly appreciated how quickly Jonathan handled my case. I am also grateful that he and Mike helped me with the financial aspect of my service since my warranty was up. Thanks again guys! You’re awesome!

Excellent service. We didn’t purchase our car here, but you’ve earned a new customer or our next one.

Best service of any dealership Anywhere !

Jeff was absolutely perfect! He was courteous, friendly, knowledgeable, and to the point. I appreciated the easy way he explained everything as well as his efficient use of time which kept the whole experience ahead of schedule. I will definetly be back!