I did not work with Matthew. I worked with Shannon.
9/22/2021
Martha P. VERIFIED CUSTOMER
Not satisfied with customer service, questions not answered
9/22/2021
Ellen F. VERIFIED CUSTOMER
Brian is always great! Very polite and listens to guestion and helps make decisions. Dan is also very good, clear about explaining service and polite. Both guys are a team and very very helpful!!!
9/22/2021
Sandra D. VERIFIED CUSTOMER
Mr. Orzello took the necessary steps regarding the oil problem. He assured me that everything turned out fine. So thanks Mr. Orzello for putting my mind at ease.Will see you my next oil change
9/22/2021
Charles P. VERIFIED CUSTOMER
Dan is the best
9/22/2021
KIMBERLY L. VERIFIED CUSTOMER
Very impressed with knowledge of job. Went above and beyond to find out answer's for me he wasn't sure of. Jeramie was very polite and provided me with business card if I had any further questions.
Thank you Jeramie!
9/22/2021
Jerry C. VERIFIED CUSTOMER
Okay
9/22/2021
Jerry C. VERIFIED CUSTOMER
Okay
9/22/2021
Arthur C. VERIFIED CUSTOMER
Very Professional and Courteous!
9/22/2021
Deborah B. VERIFIED CUSTOMER
Friendly and informative.
9/22/2021
Michael H. VERIFIED CUSTOMER
I had an appointment at 8:45am for an oil change and an alignment. I didn't hear anything back from Kia, so I called them to inquire about the status of my vehicle at 1:40pm. They did not answer; therefore, I left a message asking for a call back. At 2:15pm, I received a phone call back from Eduardo saying that he just got my paperwork back indicating the services that is needed. I explained to him that it has been over 5 hours and because I didn't have a vehicle I had to walk in 105 degree weather to pick up my daughter who is in the 1st grade and subject her to walking a little over a mile in this heat. He told me that my vehicle should be ready at 4:30pm, which it was not and it wasn't ready until 5:10pm. After complaining to the service staff in how unsatisfied we were pertaining to their extremely slow service given that we had an appointment. Mike who works in the service department response to our frustration was an appointment time only guarantees that your car would be looked at that day. Eight and a half hours for an oil change, tire rotation and alignment is unacceptable.
9/22/2021
David O. VERIFIED CUSTOMER
I go to Covina Valley Kia because of Mike.
I trust him.
9/22/2021
Regina L. VERIFIED CUSTOMER
No! Took 3 hours for oil change and tires rotation. They couldn't work on my car because they lost the key and that was admitted by your employees. Will never go back to that branch again!
9/22/2021
Dongmyung C. VERIFIED CUSTOMER
Good
9/22/2021
Jane D. VERIFIED CUSTOMER
I was very impressed by your communications. That is one of the hardest things I've found, to find things out. Your system is very slick and it's so good to know what is going on and when the vehicle wil be ready. Very pleasant staff, too.
9/22/2021
Yvonne K. VERIFIED CUSTOMER
Excellent customer service.
9/22/2021
Shirley N. VERIFIED CUSTOMER
As always; I appreciate the courteous service provided by Brian Beaudry .He is professional and thorough in a timely manner.
9/22/2021
Robert H. VERIFIED CUSTOMER
Thanks
9/22/2021
Malika B. VERIFIED CUSTOMER
The service was A-1. The lady that helped was friendly, courteous, nice and yet, professional!!