I left my car there 11/11/2021 at 2:00PM and over night to be checked for oil issues and when I called the following morning to pick my car up I was told that nothing was done to it and it basically was just sitting there overnight. I am highly upset considering that this is my only vehicle and I spent almost a $100 on Uber to get around for nothing to be done. I wasted time and money!
11/14/2021
Vesta S. VERIFIED CUSTOMER
Ashley was friendly, knowledgeable, and professional.
11/14/2021
Amanda M. VERIFIED CUSTOMER
Katie was friendly and efficient. She answered all my questions!
11/14/2021
Oscar C. VERIFIED CUSTOMER
Russel was great, the receptionists that answer the phone on the service department were no help and not accommodating, quickly to point out what they couldn’t do without finding a solution to the problem. That’s a red flag on customer service and needs to be addressed for the better of your business, thankfully Ken found the solution.
I love my car, just don’t quite love the effort that is lacking in some of the personal.
11/14/2021
Christian F. VERIFIED CUSTOMER
Always a job well done.
11/14/2021
Andrea B. VERIFIED CUSTOMER
Eric was great! He was courteous, efficient, friendly and a pleasure to work with!
11/14/2021
Lisa H. VERIFIED CUSTOMER
I was completely satisfied with Brian. His pleasantness, honesty was appreciated. He told me exactly what needed to be done, nothing more. Kenny(mechanic) explained what was done and made good suggestions.
I waited while the work was done and was very very satisfied. Thank you Brian, Kenny, Ashley.
11/14/2021
Annette F. VERIFIED CUSTOMER
Mr. Mazzocco was and always has been extremely professional and very helpful.
11/13/2021
Karen R. VERIFIED CUSTOMER
Kia Representative was friendly and provide information on repairs or suggested repairs. Did not talk down to me as some have sometimes done in the past.
Friendly and treats people nicely.
11/13/2021
Maria M. VERIFIED CUSTOMER
Great customer service! So attentive and was sure to answer all of my questions and explain everything in detail.
11/13/2021
Marie H. VERIFIED CUSTOMER
The website to make appointments was working this time.
It seems that more staff has been hired. Nice to see so many women.
Staff attitude has improved. Always nice to feel valued as a customer rather than feeling like Kia is doing me a great big favor. Good job!????
11/13/2021
Tong C. VERIFIED CUSTOMER
STILL NO CONFIRMATION ON KIA RECALL IT HAD TO DO WITH THE ENGINE & A COMPUTER CHIP REPLACEMENT
11/13/2021
Russ Y. VERIFIED CUSTOMER
Khloey was very informative and a great help
11/13/2021
Harris D. VERIFIED CUSTOMER
Thank you for exceptional service on my KIA. I like the car very much and your service is outstanding Harris D
11/13/2021
Latasha G. VERIFIED CUSTOMER
My service was excellent as always. Anthony was very courteous. He made sure I was aware of the start, halfway point, and completion of my service. After my service was completed he came with my paperwork explained my services done and walked me out to my car. Extremely helpful.
11/13/2021
Amier T. VERIFIED CUSTOMER
Great service
11/13/2021
Maria P. VERIFIED CUSTOMER
Good service
11/13/2021
Lisa B. VERIFIED CUSTOMER
Always a nice seamless experience
11/13/2021
Katherine W. VERIFIED CUSTOMER
Katie Waldron was very nice and very helpful very professional an asset to Kia ????
11/13/2021
Jacqueline C. VERIFIED CUSTOMER
Anthony was very pleasant, thorough, answered all my questions and explained my options for service needed.Anthony even took my car to the car wash because they forgot to wash it after the repairs. Excellent customer service.