Kia My Service

Karen Castillo and the male associate behind the desk engaged in non-work related conversation as I just stood there waiting to be assisted or at least greeted. When Karen finally decided to assist me she came off extremely rude, sarcastic, and condescending. I understand business gets busy and stress may arise but there was no other customer there and if I ask questions about everything it's not for me to be belittled but simply for me to understand what I may be PAYING for. Later, I got a call from Michael to advise me that my car was almost ready and that it was almost done being washed. I arrived 20 mins after that phone call and stood for at least another 15 minutes waiting for Michael to release my car to me. During this time Michael sat behind the counter and made 3-4 different phone calls. My car was ready to go as I witnessed another employee pull it up. Eventually when Michael saw more customers arrive and wait in the line behind me he decided to stop making phone calls and finally release my car to me. Again, I understand we get busy but releasing my car should only take MAX 3 minutes. I chose to go to this location because of the exceptional service I use to receive from Eduardo, Miles, and a few others there but lately the last three visits I've made to the service dept have been unsatisfactory. I really hope the team can get back to the great customer service they use to provide. It's very sad to see it go down like this.

Mike continues to be a great communicator

I was very happy with the fact that my car was done quickly.

10/10 ????????

Everyone was great. Made sure I knew what was going on and getting it done in a very timely manner. I couldn't be happier!

Brian was quick to call me to further clarify the issue with the car. He was communicative, friendly and helpful. Experience was wonderful.

The only thing I forgot was to ask when I'm supposed to come back for the next routine maintenance visit.

Willsatisfied with the work the guys did a great job ony car ?????????????

Do believe some adjustments were made that were a surprise to me.

No...ty

I’m pleased with all the service I received

Great service going the extra mile

Thank you for all you do

Thank you for your services.

Helpful, fast, and let me know every step of the way. Thanks

Very polite & professional

Very happy with the service

The staff at Lifetime KIA are outstanding! Each and every person we encountered was extraordinarily kind, courteous and helpful. Jeff Cagle was especially nice and friendly. He made what could have been a very bad experience actually pleasant! Our appointment was on time, service provided in an efficient and timely manner. We could not be more pleased with our experience at Lifetime KIA!

Customer service rep was amazing ????

Anthony is always upbeat and positive. This does not take away from his professionalism and knowledge of his field. Excellent customer service.