Kia My Service

The service department was Unequivocally the best place I have ever taken my car for service. Mark the service technician was very knowledgeable and helpful in explaining the work that had to be done to my car . Would rate the experience a 10/10.

Delivered when promised. Thanks

Help it’s always awesome, as soon as i walk in to the last second i leve. Thank you guys

Kia of Bedfords needs more employees like Anthony very professional

Always the best service!

Very pleased with the service. In ad out

Matthew was excellent in explaining what they were going to do with my car… I am very satisfied with Matthew and Matt Blatt Kia ????

Yes everything was great

Anthony is good service man

I had to fork out 129 Dallors I didn't have because the worrentee ran out that I don't know about and the service people don't let me know till after they did the service on my car. They should of told me your worrentee is over there's going to be a charge,that was half my rent money I will not be back

Took longer then I expected it to take, I was there Fot 21/2 hours for a oil change and put on new windshield wipers..the employees were nice..

Great service!

My tire was flat this morning after being repaired yesterday

Karen is super professional and polite. Every time I go into the service dept she takes care of my issues and goes the extra mile. She goes above and beyond and has excellent customer service.

Very Profecional

Torey is excellent keeps you informed with updates

It’s exactly suppose to be get not ok last month when I ordered my left side mirror but it’s was big change when I come to day ….. that the way supposed to be thank to take care

My vehicle was towed to this facility 2 months after purchasing it from Hagerstown KIA on Wednesday, January 19th for not starting and the AWD not working. My appointment was Friday, January 21st at 1:30p.m. The day my vehicle was dropped off I was called by a service member and told that a bearing test would need to be ran, it would take 2 hours and they would complete it on Monday, January 24th. I was told that the engine may be recalled, and if the bearing test passed it would need a new knocker sensor, and if it failed a new engine would be needed and KIA would pay for a rental car. I continued to call and text for updates. Monday and Tuesday I was told they were short staffed and didn’t get to my vehicle. Wednesday and Thursday no one would answer my texts or calls so I stopped at the facility and was told they would do it Thursday evening. After multiple days of no contact back from the facility I contacted corporate KIA (case # 14608071). A corporate member called Timbrook KIA on Friday, January 28th (1 week after original appointment date) and a service member told them the bearing test was running, and the engine was seized. I was instructed to call back later that evening. When I called Timbrook KIA again in the evening I was told the issues were a faulty starter and 4wd coupling. After speaking with the insurance company for the warranty on the vehicle, due the discrepancies in the diagnostics, miscommunication, and poor service they asked me to have the vehicle towed to the dealership I bought it from for a second opinion. It is now nearly 3 weeks since my vehicle broke down and was towed and I am still without a vehicle and am unable to qualify for a rental. Very disappointed with the service from both of the nearest KIA dealerships as I just got this car, and have had to miss both college classes and work shifts due to this poor service and business.

Damian is awesome, outstanding, excellent customer service!

The reason I get my Nissan Rogue serviced at Lifetime Is Jeff Cagle. Great man and I can trust him.