Customer service is top notch. Always has a smile and happy to see me. Thank you
3/11/2022
Sharon D. VERIFIED CUSTOMER
My service appointment as efficient but unsatisfactory because the problem was not solved. Unfortunately the rattling in my passenger side door is still there and even though the service department was attentive and took the time to rest drive it with me unfortunately the problem did not present itself when in the presence of the service provider. After leaving the appointment the rattling remains. I took video of the rattling on my way home. I called immediately and tried to set up another appointment like the service technician kindly stated I could but I was put on hold then my call was dropped to voicemail and then not returned. I’m just disappointed in the problem still remaining and the actual work that needed to be done was not done. I will make another appointment and I am hoping to have the issue resolved at that appointment.
3/11/2022
Harvey B. VERIFIED CUSTOMER
I think it's a shame that you people stop North shuttle service at 4 you had your service department is open till 6 it makes no sense I had to pay for an Uber ride to get me to the dealer to pick up my vehicle other than that everything went good
3/11/2022
Peter T. VERIFIED CUSTOMER
Excellent service as always!
3/11/2022
Taylor J. VERIFIED CUSTOMER
My charger was stolen from this place after charging my phone in the lounge area. Not to be trusted. The employees are bitter for instance, Deb and Torey(during the power outage) gave me a nasty attitude for no valid reason. Overall I wouldn't recommend this branch to anyone tbh. Sergio is nice and Dave. Also the cashier has a very nasty attitude. I don't know if they view me as less or were having a bad day but either way theres people looking for a job so tighten up and watch how you treat others because tables do turn.
3/11/2022
ROSALIE F. VERIFIED CUSTOMER
I think Chris is the nicest person at Timbrook.
3/11/2022
Stanley Z. VERIFIED CUSTOMER
Excellent team.
3/11/2022
Irma S. VERIFIED CUSTOMER
I always ask for Michael Connelly, he gives excellent customer service. But everyone in service gives the upmost customer service.
3/11/2022
Lori M. VERIFIED CUSTOMER
Thank you!
3/11/2022
Wayne P. VERIFIED CUSTOMER
1hr n 20min is not acceptable for an oil change
3/11/2022
Tamara F. VERIFIED CUSTOMER
Very sweet young lady
3/11/2022
Cushena D. VERIFIED CUSTOMER
Courteous and swift service
3/11/2022
Derek R. VERIFIED CUSTOMER
He was amazing.
3/11/2022
NIKOLE T. VERIFIED CUSTOMER
Awesome job done
3/11/2022
Angelia S. VERIFIED CUSTOMER
He was very nice, and professional. He made me feel important.
3/11/2022
Kareem B. VERIFIED CUSTOMER
I am always pleased with you guys and will be sure to let them know.
3/11/2022
Lee Joyce. VERIFIED CUSTOMER
You're welcome
3/11/2022
Randall G. VERIFIED CUSTOMER
Thank you for job well done.
3/11/2022
Dana C. VERIFIED CUSTOMER
I’m disappointed that I brought my car in for a steering problem. At the time I was told I needed to get an appointment. I’ve been bringing my car to have it serviced at Kia since I bought my car. Never have I been denied service. It was a steering problem that I had to deal with for another week. I wasn’t very happy I felt unsafe driving my car. I’ve been very happy with the service that I received over the years. Under the circumstances I believe they should’ve took my car in immediately. For safety reasons only. Thank you for your service Mike
3/10/2022
Marian S. VERIFIED CUSTOMER
Always gratified with the excellent service and care from all your members