Kia My Service

Prompt &. Courteous Service from Shane. However I can’t say the same for sales, who not courteous enoghh to return calls when I inquire of the status of the 2022 Tellutride ordered in November 2021!

He was very great!

Great service experience

Great service!

Very knowledgeable at her job. She remembered me and the discussion we had the last time I was in for an oil change about getting my hair filters changed. Kept me in the loop on the progress of my service as they discovered that I had an oil leak. When I was leaving I noticed that the oil change reminder had not been reset. Katie stuck her head in the car and fixed it in 2 second! Very excellent employee. Thank you

The young man that washed my vehicle after the oil change did an amazing job. Very thorough. Everyone is always so friendly at this dealership. Glad I bought and keep my service with you.

Couldn’t ask for nicer or helpful guys

Only negative I have is the chairs in the waiting room are really bad and very uncomfortable. Service was great.

It shouldn't take 90 minutes to change oil. If there are reservations, they should take priority to walk-in customers. Also I was charged twice for a tire rotation. I came back in and got my money back, but then never received my receipt back. Also never received the mileage reminder sticker. Service at this location has steadily declined over the last year I'm sad to say.

Overcharged by $23 for oil filter, I noticed only after I bought the oil filter for $11. For the oil change the charge was 34.50. And I couldn’t get my difference in refund

Thank you so much, and Robe for stepping up!

He went above and beyond to make sure everything was done. He has very good customer service!!!

Communication was very very difficult. I think rep was very busy and I had great difficulty to contact him at Kia- he was frequently too busy to take my calls and I would leave message and never get a call back. Rep said I had to keep calling back to check when machine was fixed so I could get service — I feel this was inappropriate— I shouldn’t have to check every day if machine is working. He should have been able to notify me himself when I could get next appt. after machine was fixed. Ridiculous for me to have to call in every day. Why couldn’t he just make a note and remember to call me back? Also, he had limited knowledge why a/c needed refill if there is no leak. I had to look this up myself to find that vehicles will typically need to be recharged every 5 years when there r no leaks. ….. This was the Most frustrating experience I have ever had with a professional dealership. Very disappointed. However, car was fixed eventually and it seems to be working good. I am thankful for that. Rep was nice throughout service frustrations, but just not able to provide enough communication…..I am assuming every one has more work than usual so less time is available for them to be personable and do appropriate follow up for customer service….seems that way w a lot of things due to COVID. Thank you

Matt Miller was awesome! Easy to talk to and a great attitude! Love KIA Paso all around!!

Alexandra was great! Best service advisor I could ever hope to have. She is the standard that others should look to achieve!

Friendly and professional

Katie is very knowledgeable and welcoming!

Exceptional customer service! Best in the Big Country!

Great personality and show he cares about you car and knowledgeable

speed, and the way my car was washed and cleaned in a timely manner. lt was so nice to be able to drive away with the confidence of knowing everything is topped off and it’s shiny….. “ No worries “