I initially scheduled a 75,000 mile maintenance, service, which I did not get completed, and secondary would be addressing the recalls on my 2022 kia Telluride. Most of the recalls were addressed. The 75,000mi service was not done at all. I was told to reschedule for the service and to address the recalls that were not completed. The paper work I was given had a car wash voucher on it, signed by the service manager, yet my vehicle was returned to me without being washed. It was not an ideal experience
2/27/2026
Patrice B. VERIFIED CUSTOMER
Aldo was very clear on the process and his information regarding the work and time frame of work to be completed.
2/26/2026
Steven G. VERIFIED CUSTOMER
Thank you Mike!
2/26/2026
Victor H. VERIFIED CUSTOMER
Erick was great, he did a great job explaining everything to me and constantly keeping me updated. He went above and beyond.
2/26/2026
Brian W. VERIFIED CUSTOMER
Great customer service. Listened to my issues, provided consultation, was responsive and communicative.
2/25/2026
Michael T. VERIFIED CUSTOMER
Michael was great, attitude, professionalism, customer service. If you can clone this gentleman or at the most have him train the rest of the team on customer service professionalism.
Thanks again for a great service.
2/25/2026
Nick E. VERIFIED CUSTOMER
I asked for 2 things to be checked on didn't check whats the issue with my car is would like if someone can really take thia issues seriously there no check engine light on at all
2/25/2026
Theodore H. VERIFIED CUSTOMER
Eric was very professional. He answered all questions and I feel he went about and beyond to provide excellent coustomer service.
2/24/2026
Brittney W. VERIFIED CUSTOMER
Mike did an amazing job !! I genuinely appreciate his customer service and professionalism.
2/24/2026
Arturo A. VERIFIED CUSTOMER
Very hard to get a hold of a service advisor, even harder to get ahold od your appointed one. Took one week for diagnosis time
2/24/2026
Susana C. VERIFIED CUSTOMER
Emilio was friendly and helpful
2/24/2026
Anahi V. VERIFIED CUSTOMER
Great service!
2/22/2026
Jennifer J. VERIFIED CUSTOMER
Emilio was professional and easy to talk to. He clearly understood what I needed and made me feel comfortable with the transaction.
Thank you Emilio!
2/22/2026
Kent M. VERIFIED CUSTOMER
He was great great communication. Thank you so much, George. Thank you for walking me through everything.
2/22/2026
Billy L. VERIFIED CUSTOMER
Excellent service!
2/22/2026
Jesse M. VERIFIED CUSTOMER
This was my second time using the service department at Covina Kia and my experience as far from satisfactory. For starters the service manager that was assigned to my car called me 3 times, each time there was a different diagnosis. Did not knowledge to explain what was wrong outside of “this is what code we got”. Additionally Inwas told that my car would take 5-7 days to complete, it took over two weeks. I asked for a loner and none was provided. I just felt like the over commitments just kept coming. Lastly, there were several unhappy customers in the lobby that were over committed to and they were yelling and cussing at the desk agents. Overall, a very poor experience. Please don’t take this feedback lightly. As a customer service/sales professional, I would be embarrassed if my operation was conducted like this.
2/21/2026
David O. VERIFIED CUSTOMER
Really friendly and cool
2/21/2026
Matthew D. VERIFIED CUSTOMER
Fantastic top of the line service
2/21/2026
Sue B. VERIFIED CUSTOMER
Emilio was very helpful and efficient
2/21/2026
Carol Ann. VERIFIED CUSTOMER
George wasn’t my service advisor this time (out with hand injury). Mike was. His communication was terrible. 7 weeks of me having to call repeatedly for updates, and was given misinformation many times. Also, I was told I was on a loaner list—-for three weeks—- and never received one. I understand staffing and parts can be unpredictable, but how difficult is it to text or call with an update?