Lexi was wonderful to work with- very efficient and kept me informed about the progress. I do wish that a diagnostic did not have to take 2 to 3 days to complete. I was told that to have my air conditioning checked the dealership would need my car for 2 to 3 days and I was not offered a loaner. I cannot go that long without my car as I have no other vehicle and I have to have physical therapy twice a week for shoulder replacement surgery. It seems to me that the least the company can do is offer a loaner for that length of time.
6/29/2023
Hector R. VERIFIED CUSTOMER
Great customer service by Michael ..overall it was a great experience
6/29/2023
Melissa D. VERIFIED CUSTOMER
I will never recommend Kia ever based on how your service works. Having to make an appointment and not guaranteeing the car will be seen at said appointment time. What is the point of making an appointment if the car will not be seen at that time? First and last Kia that we will purchase.
6/29/2023
Yvette Q. VERIFIED CUSTOMER
Lexi kept constant communication with me and was super helpful!
6/29/2023
Joseph H. VERIFIED CUSTOMER
Michael was very kind, professional and knowledgeable. I will be servicing both of my KIAs at the Covina location because of his excellent service.
6/29/2023
Maureen D. VERIFIED CUSTOMER
Everyone is spectacular
6/28/2023
Monique L. VERIFIED CUSTOMER
Second time working with Lexi. She patiently answers all my questions. Very satisfied in my dealings with her.
6/28/2023
Martha A. VERIFIED CUSTOMER
I appreciated all the help on questions I had about my car. I am still learning things about it.
6/28/2023
Alex S. VERIFIED CUSTOMER
He has great customer service ????????????????
6/28/2023
Luis A. VERIFIED CUSTOMER
Lexi Hunt is very professional in her service. She answered all my questions and did a great job overall.
6/26/2023
Alejandro R. VERIFIED CUSTOMER
Good customer service extremely satisfied
6/26/2023
Amanda D. VERIFIED CUSTOMER
Service was great as always matt in service is so helpful and takes great care of me!!!
6/26/2023
Antonio S. VERIFIED CUSTOMER
Good job
6/26/2023
Gloria N. VERIFIED CUSTOMER
Michael is great with the customers. I just love how personable he is and he knows what he is doing ??
6/26/2023
Janet P. VERIFIED CUSTOMER
The Covina office is the best in my opinion. Staff is friendly, respectful, courtesy, they all make you feel so welcome. I would recommend Covina office to everyone. Keep up the good work!
6/26/2023
Leticia P. VERIFIED CUSTOMER
Received honest, good service
6/26/2023
Ronald A. VERIFIED CUSTOMER
Emily was perfect. She Explained everything very clearly & listened to our concerns. She was great! but i wasn’t happy with the manufacturing decisions of the awful tires they put on the car to begin with. Read up on them and no wonder they wore so fast but. Nothing I could do about that. They should have put a spare on the car and not let me leave with the screw in my tire. But I made it home.
6/25/2023
Olivia A. VERIFIED CUSTOMER
Service was very good
6/25/2023
Edvin H. VERIFIED CUSTOMER
Customer service, wait time was quick and easy. Thanks