Kia My Service

Staff was exceptionally friendly and helpful. Fully explained the service and provided realistic timetable on when the service would be completed. The Covina location has the best service staff in the local area..do you hear me Alhambra!

Mr. Matt Park received my car and processed the paperwork as I requested. Thank you for the good job done.

All the service people were nice. The repair was done quickly.

George was great! Always have a good experience with service at Covina kia

Very professional and attentive

Gene always go above & beyond every time I need service for my car…he’s the best!

This is the 2nd time my car has been there and they asked if I like my car washed... I say sure... then I pick up the car and the car has not been washed! Wonder what else did they not do, that they say they did.

Both employees were professional and very helpful.

1. Making an appointment here or at any Kia dealership was a hassle. What’s the point of the fantastic Kia warranty if it’s such a headache to get the car fixed?! 2. Our car was having issues hours after we drove it off the lot brand new. It took OVER A MONTH to get ahold of and schedule a service appointment. 3. What is the point of making an appointment if our car isn’t even looked at for an entire week?!? This makes zero sense to me. 4. A brand NEW, weeks old car should not have to be in the shop for OVER a week!!!! 5. This car was sold to us with issues, yet we had to pay over $600 out of pocket for the rental car because Kia doesn’t have enough loaners and Kia took over a week to fix the issues. We even paid for the extra warranty. Not our fault there aren’t enough loaner cars or staff to in the maintenance department. Shame on Kia for making us pay and wait for reimbursement to fix something that was your fault!!! Should absolutely be illegal. 6. Getting ahold of someone in the maintenance department to make an appointment and get updates was a nightmare. Horrible customer service. Dealing with this Kia dealership and the others we talked to trying to get our car fixed was a HORRIBLE experience!! What does it say about Kia automobiles of every dealership around us is so backed up with cars to be fixed they can’t even run decent maintenance departments? That so many Kias have issues it takes a week just to look at and diagnose a vehicle? Awful, just awful!

Customer service is always on point Service is great they always tell you everything you Need to know about your car

Another 5 star experience at Matt Black Kia. Fast, professional, and friendly service.

The service is overpriced and the complimentary car wash was a waste the car was filthy still and they placed the service sticker far over and left the glue from the previous all stuck to the window maybe my expectations were set too high and maybe they only to the outside of the car but they surely hyped it all up when buying the car. The cookies were the only good part of the driving tye 45 min just to get the service done.

Took my car for fog light problem , 15 days later still not working.

Michael was great

Lexi was great! Very good service

Service was excellent ????????????????????????

Very long wait though satisfied it was fixed

The service team especially Lexi, were great. Excellent CS !

I appreciate all the help from the service staff.

Lex was great and help us to get in and ou and answered all our concerns! Great customer service!