I had to wait 2 hours for a oil change. After the first hour they called me up to pay. The cashier was direct but not Friendly at all. Short and with no eye contact and turned her back to me while she talked then got upset when I said , “what”? She told me my car was being washed and someone would come get in a few minutes. I waited another 50 minuets then went back up to her window and asked if she knew when my car would be done and she said “what’s your name?” I told her then ,she said have you spoke to your service guy? I said no you said someone Would come talk to me and she got upset and loudly now so I could hear her .”I never told you that, you need to see your service rep”. So I Went outside to get David and told him my car had been sitting here and showed showed him I had paid. He was embarrassed no one had come to get me. David rushed to get Stacy to give me my keys. Stacy said she had just gotten the paperwork. I told her that was odd because I paid an hour earlier. David apologized as did Stacy. I just feel for a simply oi Change with an appointment two hours is much too long to wait. Being treated rudely is NEVER allow! I just feel everyone could have been more on top of their game.
1/27/2018
Bonnie L. VERIFIED CUSTOMER
They were very busy and it took longer than originally expected, but the workers kept me informed. They also forgot to put a new sticker on the windshield that will tell me when the next oil change should be. They are going to mail me one.
1/27/2018
Kristy R. VERIFIED CUSTOMER
Jeffrey Stanford has amazing customer service and delivery satisfaction skills that are above 5 stars!
1/26/2018
Lee K. VERIFIED CUSTOMER
Thanks
1/26/2018
Traci J. VERIFIED CUSTOMER
I'm always impressed with West Hills, but today went especially well. Mr. Stanford was professional yet friendly. And I made it to work on time.
1/26/2018
Arkkiah W. VERIFIED CUSTOMER
Great Service!
1/26/2018
Theresa S. VERIFIED CUSTOMER
I always have an exceptional customer service experience with Kia‘s service department.
1/26/2018
Domonique L. VERIFIED CUSTOMER
Stacey was awesome she gave me a time frame of when my car was going to be done when Inasked questions she responded Anyttime I need a oil change or service on my car I hope she is available
1/26/2018
Shannon L. VERIFIED CUSTOMER
What an amazing service you provide. Made it very easy. Shane was attentive and an assets to your team.
Thank you Kia. This is why I have brought my family to you when they were in the market for a new car.
1/26/2018
Thomas P. VERIFIED CUSTOMER
They forgot to put a sticker in the windshield after oil service and forgot to give us a receipt as well but they are mailing them to us so it was handled quickly and correctly. We are satisfied with our experience.
1/26/2018
Elaine M. VERIFIED CUSTOMER
William was awsome and very nice he did a great job...
1/26/2018
Virginia S. VERIFIED CUSTOMER
We experienced excellent service provided
By William E . Also the kia service dept had our Niro serviced in a very timely fashon
Thank you !
1/26/2018
SCOTT M. VERIFIED CUSTOMER
Everything was in a timely manner
1/26/2018
Janet B. VERIFIED CUSTOMER
Friendliest staff ever! Went back yesterday to pick up our plates, which a very friendly service man installed, also the rubber mats and cargo net we had purchased but weren't able to get when we bought the car. And, Colton, one of the salesmen we had met when Joshua sold us the car, answered all my phone/radio synch-up questions. Great experience. Janet B
1/25/2018
Robin T. VERIFIED CUSTOMER
Everyone was very personable and caring went the extra extra mile
1/25/2018
Eleanor D. VERIFIED CUSTOMER
Never met Shane Cameron took in my car and another delivered it. Everyone is friendly helpful and listen and check all my concerns No matter how trivial. I'm VERY impressed with the service dept
1/25/2018
Sarah L. VERIFIED CUSTOMER
She’s great
1/25/2018
Andrea F. VERIFIED CUSTOMER
The manager was very rude. I was sent an oil change coupon in the mail from Valley Hi Kia. They would not honor it. Why send it if it is not going to be honored. That is very poor customer service.
1/25/2018
Lyndee W. VERIFIED CUSTOMER
Just took too long but Cameron was great
1/25/2018
Luis D. VERIFIED CUSTOMER
Its always very satisfied to deal with someone as polite as Stacy keen always worried about everyone's car and making sure it has the right stuff thank you very much they Stacy k