Several reasons.....1) It shouldn’t take over a month to figure out an issue. This is not the dealerships doing, but this has been an utter joke and 2) I am being taken to my car, and it is just covered in dirt, and the service advisor tries to tell me it must be dew. If she thinks dry, greasy dirt is dew....that’s pathetic. And when I got into the car I really enjoyed having the fuse panel cover laying on the passenger side floor. I took pics and plan on sharing to social media, as well as Kia.
10/6/2018
PJ C. VERIFIED CUSTOMER
A little upset with staff not being acknowledged when waiting for service
10/6/2018
Nicole H. VERIFIED CUSTOMER
Vrey understanding nd respectful
10/5/2018
Liberty W. VERIFIED CUSTOMER
Kenneth Larrin allowed me to get my car serviced last minute as my check engine light came on suddenly. He was very professional. I also enjoyed the shuttle and both drivers.
10/5/2018
Theresa S. VERIFIED CUSTOMER
Great service as always. Thanks you!
10/5/2018
Clara B. VERIFIED CUSTOMER
Andy treats me exceptional well. He does and completes what he said he is going to do.
10/5/2018
SHERY C. VERIFIED CUSTOMER
William and your staff are all very helpful and friendly..
10/5/2018
Linda T. VERIFIED CUSTOMER
Very polite and helpful
10/5/2018
Joe R. VERIFIED CUSTOMER
Excellent service.
10/5/2018
TIFFANY W. VERIFIED CUSTOMER
I was very Please with Stacy
10/5/2018
Barbara C. VERIFIED CUSTOMER
So far I am pleased with my car and the service I receive.
10/5/2018
SUSAN C. VERIFIED CUSTOMER
Kelly was awesome, but my alignment is off.
10/5/2018
Nalani U. VERIFIED CUSTOMER
Thank you for taking care of my car. I was very satisfied .
10/5/2018
Janetta H. VERIFIED CUSTOMER
She was great,and took care of all I needed done.
10/5/2018
Jonathan P. VERIFIED CUSTOMER
Once again an amazing experience with you guys, above all Stacey keen 5 stars across the board, really the best service advisor there recommend anyone directly to her.
10/4/2018
Janine G. VERIFIED CUSTOMER
Thank you
10/4/2018
Miles U. VERIFIED CUSTOMER
Very good service as always.
10/4/2018
Toby E. VERIFIED CUSTOMER
Quick, detailed, kept me in the loop throughout. Thank you!
10/4/2018
Robert O. VERIFIED CUSTOMER
Richard has been our service advisor for several years for two different vehicles. He is very professional and personable. We are not only pleased with our Cadenza, but Richard and other staff members make our Kia ownership experience enjoyable. Great service makes a great car even better.