Richard provided excellent customer service. He is the best!
3/29/2019
Janet N. VERIFIED CUSTOMER
He greeted me at my car, knew who I was even though I was almost 30 minutes early.
I also chatted with Shawn Kelly and Colton Weeks about the 2020 Soul. What a beautiful car!
Thanks for being my go to dealership for the last 7 years! I love West Hills Kia!
3/29/2019
Tonya W. VERIFIED CUSTOMER
I had a good experience with the service of my shortage thank w
3/29/2019
Sherly F. VERIFIED CUSTOMER
Stacy was nice friendly nd attenative.
3/29/2019
Jan B. VERIFIED CUSTOMER
Always pleased with service at West Hills Kia.
3/29/2019
Mia A. VERIFIED CUSTOMER
Will always bring my Kia to you giys
3/29/2019
Kelly K. VERIFIED CUSTOMER
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3/29/2019
Claudia G. VERIFIED CUSTOMER
Thank you guys for the service you guys are great!
3/29/2019
Janet T. VERIFIED CUSTOMER
Richard Palmer went above and beyond to help me today. I did not have an appointment, but needed to get my windshield washer fixed ASAP because I am going over the mountains tomorrow. Thanks for getting the job done for me!
3/29/2019
Larry A. VERIFIED CUSTOMER
Andy did a great Job Thank you !!
3/29/2019
SAMUEL H. VERIFIED CUSTOMER
Great job
3/29/2019
Michael D. VERIFIED CUSTOMER
Everyone was great! Eric took good care of me and my car
Thanks
3/29/2019
Tracy C. VERIFIED CUSTOMER
Great service and extremely good time on finishing my oil change thank u
3/29/2019
Alexander M. VERIFIED CUSTOMER
Anthony solved my problem and was very friendly.
3/28/2019
Darlene Y. VERIFIED CUSTOMER
My car had been in your possession for >21 days and if Scott from Mayfield Collision hadn't contacted me, I would not have known what was going on with my car. Eric was initially the representative dealing with my car on March 2, 2019. The ABS wire needed to be replaced/ repaired and he told me the part was on order and would be available 03/18/2019. When the part didn't arrive on that day, I was not notified of the delay until Scott (Mayfield Collision) sent one of his employees to KIA of Bedford physically to obtain an update. Communication from KIA was inappropriate for the length of time my car was being serviced and I had to utilize a rental vehicle. A phone call during those 3 weeks from KIA would have been helpful, decreased my stress level, and would have exhibited effective customer service. I don't feel the service department was cognizant of how a customer is feeling with the amount of time the insurance claim repairs required. This could have been avoided with several follow-up phone calls/ updates from KIA's service representatives. Darlene Y
3/28/2019
Jorge V. VERIFIED CUSTOMER
Brenda customer service to awesome .
3/28/2019
Alfredo H. VERIFIED CUSTOMER
Joshua went above and beyond for me to get the service I needed done. I truly appreciate his help
3/28/2019
Ian Anthony. VERIFIED CUSTOMER
Great customer service, Stacey!
3/28/2019
Rita C. VERIFIED CUSTOMER
Richard was very helpful after Cameron left. I felt abandoned when Cameron left in the middle of my car issues but Richard stepped right in and made everything ok.
3/28/2019
Enedelia C. VERIFIED CUSTOMER
RP was very helpful and answered all my questions. RP was able work with my schedule to plan my next appointment.