There was little communication during the extended time the dealership had my vehicle from 1/21/2019-4/11/2019. I brought my vehicle to the dealership. I was given misleading information from the dealership and KIA of America. I was initially told by Kia of Bedford that an engine was ordered in February. I was then advised by KIA of America that the parts dept contacted him and an engine was not ordered. They needed my VIN number. I advised KIA oF America that I was very disappointed with Customer Service and the lack of communication. I received a half hearted apology and asked for a higher customer service contact and was advised he was the only person I could speak with. To add insult to injury. When I picked up my vehicle my windshield is cracked. I was advised that the footage on their camera would be reviewed and I would be contacted. I was provided 3 different rental vehicles during this situation. I’m still waiting.
4/13/2019
Bennie R. VERIFIED CUSTOMER
Andy was very professional and knowledgeable about his job...he was also informative about my up coming service needed. Thank you.
4/13/2019
Wanda J. VERIFIED CUSTOMER
Very professional and great customer service.
4/13/2019
Mario M. VERIFIED CUSTOMER
Only... W
Had to wait for 2 weeks for an oil change. Not a good situation that one cannot have a simple oil change.
4/13/2019
Lori T. VERIFIED CUSTOMER
Great service
4/13/2019
Roland S. VERIFIED CUSTOMER
William I the best!
4/13/2019
Katherine G. VERIFIED CUSTOMER
Great help!
4/13/2019
Michelle A. VERIFIED CUSTOMER
I love her she is attentive, informative,polite, HONEST, delivers very good customer service....answered all my questions and concerns...she should be employee of the month or what ever it is you do there for your team...I want her to be my service person ALL THE TIME!!! This is the first time Ive ever had her for my service person...EXCELLENT JOB and THANK YOU
4/13/2019
Lajuana H. VERIFIED CUSTOMER
Ok i will be waiting.
4/13/2019
CAROL S. VERIFIED CUSTOMER
Chris Pohl went way out of his way to help, my husband died a month before my car’s engine gave out. They were amazing with their patience with me and my car.
4/12/2019
Allison M. VERIFIED CUSTOMER
Jim is so nice and makes me feel like a valued customer
4/12/2019
Rosemary V. VERIFIED CUSTOMER
Eric has always taken then great care and time
4/12/2019
Zonequa L. VERIFIED CUSTOMER
Thank you!!!!
4/12/2019
Stuart K. VERIFIED CUSTOMER
Eric Livingstone is always the best!There’s nothing that he wouldn’t do for a customer!
4/12/2019
Barbara S. VERIFIED CUSTOMER
Excellent
4/12/2019
Liset W. VERIFIED CUSTOMER
I am satisfied with the customer service! You should give all your employees a bonus because you guys all did amazing and a great job with everything :) I will for sure recommend this to people and I’m very satisfied with your service!
4/12/2019
Nathan T. VERIFIED CUSTOMER
Very helpful
4/12/2019
Sonja W. VERIFIED CUSTOMER
Anthony was very helpful even though I will have to come back to get something taken care of
4/12/2019
Megan H. VERIFIED CUSTOMER
Cameron was very friendly and provided great service
4/12/2019
Linda T. VERIFIED CUSTOMER
Very courteous, knowledgable and prompt! Thank you.