Kia My Service

I am extremely frustrated and disappointed with the service department at Kia. My vehicle was in the shop for nearly two months, which is completely unacceptable. What makes this situation even more concerning is that the transmission failed at only around 30,000 miles. A major component like a transmission should not fail this early, and it raises serious concerns about the vehicle’s quality and reliability. Although the transmission was eventually replaced, the way this case was handled was highly unprofessional. For the first three weeks, I was not provided with a complimentary rental vehicle, forcing me to pay out of pocket for alternative transportation. This created a significant financial **** that should not have been my responsibility. To make matters worse, no compensation or reimbursement was offered for these expenses, despite the excessive repair time and inconvenience caused. I had to repeatedly follow up, and at no point did I feel that my situation was taken seriously. Given the length of time my vehicle was out of service and the severity of the issue at such low mileage, I am now seriously considering my rights under California’s Lemon Law. This experience has severely damaged my trust in Kia as a brand. Unless this situation is addressed properly, including fair compensation for my losses, I will be forced to escalate this matter further. I strongly urge Kia to take accountability and improve both their product quality and customer service.

Michael C. Has always been a pleasure to be assisted by. Very helpful and always goes the extra mile. I belong to the KIA in Huntington Beach. But Michael has always made it convenient easy to schedule my services at covina.

Thank you for having my car ready as promised. Eric Perez is always very courteous!

Good job

Emilio was very helpful and knowledgeable on the service that I need. Definitely going back to Covina Kia with helpful persons like Emilio.

Professional, kind and fast service

Thank you

Best service. Answered everything I asked. He made my day.

Thanks to Mr. Kasem, He deserves 10 of 10, he is professional, helpful, and he advised me a lot Thank you for your service and I will come again

It was a pleasure. Thank you.

Michael was prepared for NY visit. He answered my question about the service. He reported the techs findings and recommendation.

George was yet again great ! I appreciate his time and patient through the whole process really great guy

Terrible experience. Service wasn’t even completed.

Eric Velasco and Ezequiel were awesome

It took way too long. It took a week just to do the diagnostic. Much too expensive!

Emilio was great and very helpful! He had great attitude and was very nice. Will be taking my Kia back to Covina! Thank you!

He is very helpful and has a solid knowledge of mechanic and procedures to help customers

Erick was friendly and professional. The work was completed in a timely way.

Very friendly and professional top tier customer service! Thank you Emilio!

He is very professional and kind on top he speaks Spanish