Kia My Service

Thank you for the follow up

Very impressed with Moshe and Joe’s professional and customer service. You should be glad you have these guys on your staff. Thanks.

It was professionally and well handled. Please keep up the good work. Thanks Godwin

Anthony was very kind and tried to help myproblem thanks anthony

Great service and fast

I greatly appreciated Cameron's communication and keeping me informed as to the status of my car.

The customer service was good but when they washed my car the windows were not clean and the body of the car still had dirt. The complimentary car wash was sloppy. Usually they do a good job.

Brenda Serrano was very helpful and polite to me. I will definitely return again when it’s time to service my vehicle again.

Cameron was excellent! He made sure I had everything I needed while I waited and walked me through all the work that was performed in my car.

Thank you is not enough! Brenda went above and beyond in resolving the malfunction that I experienced with my car. She kept me informed every step of the way and had my car back to me before I expected. I appreciate her candor and the fact that she never promised a thing, but instead delivered. I only wish I lived close enough to take my car for service to your dealership. As I continue to be a KIA customer, I’ll remember to shop your dealership when the time comes.

Stacey is amazing, friendly, and very professional. We always feel that our cars are taken care.

William Enriquez was very unprofessional. He gave me wrong information multiple times. One of the worst ones was when he sent me an appointment confirmation email and it stated I needed to be there with my car. I got a ride up there and he didn't even know who I was and he told me the email was not a real appointment. Keep in mind that he had been texting me from the automated text service but never texted me to tell me to disregard that email, just had me waste my time for no reason. He then promised to have me in my rental and that my car would be looked at within 48 hours but that was also untrue. I had to go above his head and even contact Kia to speak to the service director just to get an actual timeline for when I would get my car or what was even wrong with it. And then when I got my car back there's dirt clumps in my back seat, because the mechanics were obviously inside of my car. They had gotten stuff out of the trunk and then threw it in the passenger seat and the backseat of my car. There's black shoe prints and scuffs all over my backseat. This has honestly been the worst experience ever. I would never bring my car back to Valley Hi Kia in Victorville, Can ever again. And I will be contacting the service director and corporate on Monday to discuss how to proceed with who is going to be held responsible for the damages to the backseat of my car. 7/13/19

Anthony was excellent

Scott was excellent, he was , respectful, efficient and professional and gave excellent customer service. I haven’t been happy with your customer service in the past and was happy to deal with Scott! Leila Langford

You're welcome.

Great performance service all the time

Eric was friendly

Exceptional Service, Thanks Andy!

William was friendly, respectful, and knowledgeable. William answered all my questions and had my vehicle ready well before the scheduled time.

Cameron was very friendly, nice and helpful.