Take too long, My car stay at your shop 10 days and nobody touch. After I did a call your manager and the next day start fixing my car. I need pay the rental a car to work every day. Only four days you’re fixing my car. Why take it too long?I called and texted, no one pick up the phone until transferred to manager.. I will not go to your shop anymore
7/18/2024
Sandra I. VERIFIED CUSTOMER
The staff was very friendly. The wait time was much shorter than I expected. Great job.
7/18/2024
Irma R. VERIFIED CUSTOMER
Thank you I love Kia
7/18/2024
Maritza S. VERIFIED CUSTOMER
Matt was extremely helpful and answered all my questions in a timely manner
7/18/2024
Adele D. VERIFIED CUSTOMER
As always, everyone was friendly and courteous. Received cal letting me know that my car was ready and the approximate time the shuttle driver would arrive to pick me up.
7/14/2024
David B. VERIFIED CUSTOMER
The worst customer service ever!.
7/14/2024
Jose M. VERIFIED CUSTOMER
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7/14/2024
Rafael D. VERIFIED CUSTOMER
George is friendly and professional. Great communication.
7/14/2024
Frank B. VERIFIED CUSTOMER
Somehow the lifetime/accumulated MPG was reset so I don't see my average MPG over the 25k miles I have put on the car anymore which kinda **** but not the biggest deal.
7/14/2024
Gloria N. VERIFIED CUSTOMER
Keep up the great job
7/13/2024
Robert S. VERIFIED CUSTOMER
Professional and courteous.
7/13/2024
Florence B. VERIFIED CUSTOMER
They have me book in appointment which they could not get my car in like 2 weeks then I take it in and when I call a week later they tell me my car isn’t going to be seen until another week this as a consumer is not right
7/13/2024
Robert L. VERIFIED CUSTOMER
Everyone we came in contact with was polite and helpful. Everything was explained fully.
Eric was also very helpful when we first came into the service office.
Overall we were very impressed with the staff.
7/12/2024
Hilda G. VERIFIED CUSTOMER
Everything was done to my satisfaction. I brought it in due to recalls and they found out there was one more recall I needed to have done. Great place I bought my car from there. Excellent service.
7/12/2024
Margarita R. VERIFIED CUSTOMER
I would have liked to have more communication about the status of my vehicle. I understand you guys were extremely busy, but I was told it should be ready by 5pm. At 410pm I had to call to get a status and was told my car was still waiting to get serviced and it would be closer to 6pm by a different service provider who was attemptingto help get me an answer. Called again closer to 6 and was told "oh yeah it is actually ready", yet I got to the dealership and my car was 6th in line to get washed. I don't mind that it was a busy day, but if I had been contacted at least once to be told about the delay, I could have planned for it.
7/12/2024
Gloria G. VERIFIED CUSTOMER
I was satisfied overall.
7/12/2024
Mary M. VERIFIED CUSTOMER
Michael was very friendly and knew what I needed. And he also could see I had a maintenance plan so I didn't have to have card out for him. I appreciate that.
7/12/2024
Lorraine R. VERIFIED CUSTOMER
Thank you Matt for the additional information that I was requesting, how much it would cost for new tires and etc. Please thank the crew that work on my car, the only thing they forgot was putting the sticker on the window to bring it back. Thanks
7/11/2024
Maria R. VERIFIED CUSTOMER
Everyone involved in the servicing of my Kia was friendly, polite and very professional.