Scott is great. Got me in and out when I needed to have my car at a certain time.
Having the shuttle available to me is a terrific help.
10/31/2019
Neal M. VERIFIED CUSTOMER
My first attempt at getting my car serviced was at an appointment at 3pm. I was told they don’t have much staff then and we’re unsure if a technician would have time to look at my car to find out what was wrong. I was told I could wait a few hours but no guarantee my car would be seen. I was also informed you no longer offer loaner cars for service of more than a day. I made another appointment for 730 am. The staff were all late due to traffic so I had to leave my key in the drop box. I was called in a few hours later to let me know what was wrong with my car and a part needed to be ordered. My service advisor has been helpful but I’m unsure why have an appointment if you can’t provide service for the time the appointment is made referring to my 3pm one. On other occasions I have encountered problems too like waiting for 15 minutes to get someone to help me with a battery for my key fob. It is starting to seem like this location is becoming consistent with multiple problems. You are the closest dealer to where I live so If I go elsewhere it will make servicing my car more time consuming than it already is.
10/31/2019
Richard S. VERIFIED CUSTOMER
Excellent service and knowledge
10/31/2019
IVY M. VERIFIED CUSTOMER
Never received response from service dept or salesman of services promised and showing on delivery confirmation. The car not cleaned properly, oil change not done, reeks of cigarette smoke, scratches on rear bumper,and only one key to car. Salesmen assured me before I signed contract it all would be taken care of by service department. I was instructed to call 10/7/19 to confirm appointment. No appointment or products available. I have made numerous calls, texts with no immediate assistance of remedy of this problem. I do not anticipating continuing calling or driving back and forth to dealership when products are not available.
I am sending my paperwork ofservices not rendered to the BBQ and the finance company. Horrible service all around. IVY M
10/31/2019
Carl J. VERIFIED CUSTOMER
I have received nothing but good service from West Hills KIA for as long as I've been going there! It is my hope that I'll be able to use WHK for the rest of my driving life!
10/31/2019
James H. VERIFIED CUSTOMER
I enjoy the friendliness and excellent customer service that Chris provides.
10/31/2019
Eddie E. VERIFIED CUSTOMER
Done early great service.
10/31/2019
Robin T. VERIFIED CUSTOMER
Just wish I wouldn't get pressured to buy a new car.
10/31/2019
Larry S. VERIFIED CUSTOMER
Very nice employees, very helpful and my car was done quickly. Thank you.
10/31/2019
ELIZABETH E. VERIFIED CUSTOMER
My visit was great and they took excellent care of me
10/31/2019
Wanda L. VERIFIED CUSTOMER
He was very professional and helpful, I wasn’t there as long as I had expected the set was great ????????
10/31/2019
Aladene H. VERIFIED CUSTOMER
Richard kept me completely informed and Explained all my options!
Was nice to work with him, and would be happy to do so in the future!
10/31/2019
Beatrice C. VERIFIED CUSTOMER
Anthony is one of the best people who gives good service with a smile. He took my worries away. He made me feel like I got you no worries. Your "Porters" are nice too. I had service with a smile. Thankyou Kia of Bedford
10/31/2019
Benjamin E. VERIFIED CUSTOMER
Service was great as usual. Keep up the good work ????????
10/30/2019
JEFFREY O. VERIFIED CUSTOMER
My sunroof problem was not resolved, and my radio no longer seems to pick up HD signals (with one station excepted)after the repair process. The dealership checked the switch and computer error signals, and the Kia engineers suggested replacing both the glass and shade motors. After picking up my car, the automatic open function worked, but only manual forward worked. After trying the reset procedures in the manual, the previous failure mode was repeated. My guess is there's a bad firmware flash or corrupt memory on the sunroof control chip for some behavior to be correct and some to fail. Also, my radio now gets HD signal on one station and not on any others, which I think is loosening or damage to the antenna connections.
10/30/2019
Kathleen B. VERIFIED CUSTOMER
Always a pleasure.
10/30/2019
Raymond W. VERIFIED CUSTOMER
Mr Ozello is the reason I return to KOB.
10/30/2019
Alexandria D. VERIFIED CUSTOMER
Josef was very informative and answered all my question thoroughly.