Anthony Mazzocco was very pleasant welcoming and extremely efficient. I came in for a recall update and he made the unexpected experience comforting. Thank you Anthony on a job well done
12/5/2019
Jonathan B. VERIFIED CUSTOMER
The service was fine, Joshua was not. He implied that I was lying because my 75 year memory was a bit slow. We have purchased three vehicles from your dealer and this was my first negative experience.
12/5/2019
LAURIE A. VERIFIED CUSTOMER
Thank you for such great customer service
12/5/2019
Steven S. VERIFIED CUSTOMER
Mr. Wilson always takes care of me.
12/5/2019
York B. VERIFIED CUSTOMER
An always Awesome Experience!
Richard is among the best!
12/5/2019
Jennie F. VERIFIED CUSTOMER
Very fast service!
12/5/2019
Thomas K. VERIFIED CUSTOMER
TU
12/5/2019
Joshua L. VERIFIED CUSTOMER
Why am I getting text messages when my car isn't being serviced? It's sitting at home.
12/5/2019
Diane M. VERIFIED CUSTOMER
Truc is a friendly yet professional employee. She checked in periodically to see if I needed anything and to let me know what work my car would be needing.
12/5/2019
Aundrea S. VERIFIED CUSTOMER
My experience was great for my first time and Andy was super nice!!!
12/5/2019
Stephen H. VERIFIED CUSTOMER
Eric was very professional and accommodating. He answered all questions and explained everything that was going to be happening with the servicing of the automobile.
12/5/2019
Rebecca W. VERIFIED CUSTOMER
I have had 4 instances in the last 2 months we're in the mornings when it is cold my car will not start. This is caused me many issues with being stranded and getting my kids to school. Kia was unable to make a diagnosis on my car even though there is clearly something wrong with it.
12/5/2019
Ruth D. VERIFIED CUSTOMER
Wonderful service by Brenda and the service department
12/4/2019
Gabrielle A. VERIFIED CUSTOMER
This morning (the day after getting my car serviced and paying $350) my car does not start. Highly unsatisfied and very upset. It is 8am, I’m supposed to be at work at 8:30. Now I will be late with no car today. Your business doesn’t open till 9. You will be hearing from me.
12/4/2019
Randal P. VERIFIED CUSTOMER
My first visit to the service department for an oil change. Was greeted and very well taken care of during my wait. Enjoyed a complimentary mocha and had a nice friendly conversation with the service manager. Upon my departure, was given my paperwork, keys and overview of my service. Was told that my car had been vacuumed and was given a free car wash voucher. As I drove away, I looked around and saw that no vacuuming had been done. I understand i this is a complimentary gesture, but was disappointed, nonetheless. Guess I should have gone back, but didn’t. Next time ??
12/4/2019
Edward L. VERIFIED CUSTOMER
No questions just a quick comment. I usually have a good experience when visiting Valley-Hi Kia. Unfortunately the dealership failed to meet the expectations set by you, on this last visit. Starting with the service advisor, and continuing with a 2+ hour wait for an oil change & tire rotation. I truly hope your service department will work on correcting the issues. I truly enjoy your dealership, that's why I don't go to Hyundai for my service. Wishing everyone there, a Very Merry Christmas.
12/4/2019
Edward L. VERIFIED CUSTOMER
No questions just a quick comment. I usually have a good experience when visiting Valley-Hi Kia. Unfortunately the dealership failed to meet the expectations set by you, on this last visit. Starting with the service advisor, and continuing with a 2+ hour wait for an oil change & tire rotation. I truly hope your service department will work on correcting the issues. I truly enjoy your dealership, that's why I don't go to Hyundai for my service. Wishing everyone there, a Very Merry Christmas.
12/4/2019
Maria H. VERIFIED CUSTOMER
They didn’t rotate my tires on the passenger side and only on my drivers side.
12/4/2019
David C. VERIFIED CUSTOMER
Chris Mossman has always been very good to us.I would give Chris a 10 for his great customer service and professionalism.