Kia My Service

Appreciated the quick determination that the engine was covered by warranty and it took less than the estimated four to six weeks which was great. And the ease of getting the rental car you all paid for and a ride back to the shop after I returned it was excellent.

Thanks for your great service.

Complete lack of communication. Numerous requests made for detailed info regarding what was wrong with the car. Never received it. Calls not returned in a timely manner.

He was very informative and helpful. Great attitude

Chris and the whole experience was fantastic!

Always professional, Vehicle done in a timely manner, and very informative about what needs to be done ,

Christopher pointed out some things about my KIA that no other sales or service person has dine before such as how to get into my car with the key and how to start my car with the key fob and how to use the key fob to use my automatic start. And I bought my car from this store. Grateful to him. Why didn't anyone else show me these things?

Yes, the staff did everything to try and find a concern I have with the car. I will contact your service dept. if it continues. Thank you.

Truc was very helpful and kept me informed and made sure an unpleasant situation went as smoothly as possible.

Vincent got me in and out much faster than he anticipated.I appreciate that.Thank you.

Richard always helps out with my car, I enjoy talking with him.

Very polite and considerate, answered all of my questions thoroughly.

Thank you for the fast, friendly, and professional service today! Brian

It took 2 hours to do an oil change. That would have been fine if he said from the beginning it would take 2 hours. But he said it would take 1 hour to an hour and 15 minutes. I needed to leave at 230 to get to Tacoma. No one talked to me about it being delayed. Plus instead of waiting for two hours at the dealership, i could have gone home. Then, when he was finished he didn't apologize for the wait, I think he only said Im sorry because of how pissed I was. Nor did he go over the vehicle inspection report. On the vehicle inspection report it said my two air filters in the car needs to be replaced. I replaced them at 15k miles (my car is at 21k miles) and I have the receipt of when i bought them. Then, I witnessed him being insensitive and rude to this lady who was in there getting her car worked on because of a leak from the sunroof. She seemed concerned about the price and length of time it needed to stay at the shop and she asked "does it really have to" and he responded "yes" in a way the inflection made it sound like, 'duh, you stupid we need to do this to fix the car'. I felt he was insensitive and instead could have responded like, "unfortunately, if you want the car fixed, yes we must blah blah blah because blah blah blah". He has poor customer service skills because the lack of communication and when he does communicate he does it by responding in a way that makes you feel incompetent. I've also delt with him before when i had a question about my warranty service and I feel like he has masked and direct communication style. He directly talks to the person but the message isn't clear.

Very good customer service

He was polite and professional.

Jim has been the Service Manager servicing my 2008 KIA Sedona. He has always made sure both me and my vehicle are properly taken care. I only deal Jim.

William was very helpful, explain everything clearly, and answer all questions promptly.

Quick service.

Brenda has always been helpful each time that I've come to Valley Hi Kia.