When I got back in the car, I found smudges on the driver and passenger armrests. Also for some reason the passenger seat was reclined to the point it was touching the back seat. In my mind the car shouldn’t be any dirtier when I get it back than it was when I brought it in. I’m not expecting it to be washed when I bring it in, but I am not expecting to need to clean it up either. The seat being fully reclined was odd, but again, I just want my car back in the same condition as when I dropped it off.
1/8/2020
Thomas H. VERIFIED CUSTOMER
Thank you so much. As always the service was amazing! Richard kept us informed every step of the way and alerted us to other service issues that my car needed! My dealership knows how important it is to me that my car be in the best shape possible..so I don’t have to stress or worry and that’s exactly what I get at West Hills Kia! I refer all my friends and encourage them to give Kia a try...and they aren’t disappointed! Thank You!
1/8/2020
Bryen W. VERIFIED CUSTOMER
I have been using Kia service department for years and they always provide excellent service. From scheduling Uber pick ups to completing the work in a timely manner. Thank you Kia
1/8/2020
Paulette G. VERIFIED CUSTOMER
Very polite young man.
1/8/2020
Jesse G. VERIFIED CUSTOMER
All good
1/8/2020
David E. VERIFIED CUSTOMER
I think that my last oil change should have been done for free I was under the milest by four months I would have brought it in if I had needed it you where to give me three oil changes in one year that not fair the time limit was to Short
1/8/2020
Inez O. VERIFIED CUSTOMER
Great Job
1/8/2020
Roderick B. VERIFIED CUSTOMER
Scott was great. Checked in and kept me updated. Great service.
1/8/2020
ANASHIA B. VERIFIED CUSTOMER
Great service! Friendly staff
1/8/2020
Gayla S. VERIFIED CUSTOMER
No additional comments
1/8/2020
Gustavo N. VERIFIED CUSTOMER
“Complimentary car wash, terrible, could have been left as it was, would it looked better, otherwise was acceptable service
1/7/2020
Ben W. VERIFIED CUSTOMER
Josef my service tech did a great job!
1/7/2020
Michele K. VERIFIED CUSTOMER
Please correct my email address to Does the drive sure benifits get updated sine I just had service on 1/4/20?
1/7/2020
Gregg M. VERIFIED CUSTOMER
Wheel covers were not properly installed, service interval was not reset.
1/7/2020
Norma E. VERIFIED CUSTOMER
Hello just want to thank Vincent Roman and the team for helping me out with my car , it got an oil change and I had a flat tire, well it had a nail and I didn’t know, but thanks to your wonderful service . I also want to thank the young man that changed my tier I didn’t get his name . The young guy was texting me to let me know the status of my car and when I got there he was like Mam your car is ready no need to worry we took care of it , I would not let you drive with a flat tier. I can’t thank you enough for the good quality you give our cars , thank you God bless .
1/7/2020
Brian A. VERIFIED CUSTOMER
Josh and staff did a great job.
But almost $300 for a battery??
Too much.
1/7/2020
Lidia G. VERIFIED CUSTOMER
As always, everyone was very kind and helpful, thank you
1/7/2020
Theodore C. VERIFIED CUSTOMER
Very kind, quick, and efficient throughout the entire interaction, great experience.
1/7/2020
SHAREN G. VERIFIED CUSTOMER
Great service and very professional !!
1/7/2020
Jillian G. VERIFIED CUSTOMER
Josef very personable and helpful in explaining the services that would best for my Kia