Kia My Service

professional. reliable. accurate

Very satisfied with the customer service that was provided.. thank you

Excellent service and great work done by ur team at KIA of Bedford . The rep was very professional and courteous.

I would ask that the representative making the appointments be more knowledgeable about the type of service the vehicles need. When I asked the price for the 15K mile service I received today, I was told “I think it’s $139”. The price quoted today was $186. Eric did explain that because we recently received our oil change and tire rotation 2 weeks ago the amount would less but the lesser amount was what the appointment representative quoted me over the phone. Things like this should be explained when we’re making our appointments so there is no confusion when we arrive for the appointment. Shouldn’t they know exactly what it is?? Also, I had to explain to the service team twice that when I start my vehicle their is a message that comes on that says service is needed with a count down on days and miles. It was supposed to be addressed at my last appointment and it was not. We had to explain to Eric that this issue needs to be addressed. I don’t feel like Eric was sensitive to my concerns and frustration when we first arrived to drop off the vehicle. I felt he more so brushing my concerns off as if what I was saying wasn’t important. If I had to rate Eric on his custom service I would give him maybe a 6. In the end he did offer us a couple that we wasn’t aware of so I don’t think his service was bad but I think he can work on making the customers feel like he cares about our concerns.

Ok

Neither my wife or I could understand what the service writer was saying, there's no since asking to repeat it only gets worse. We will not return if using a foreign to deal with customers.

Stacy was amazing and got me in and out in record time.

Great

Very precise and knowledgeable pleasure to work with

Truc was Awesome and took care to ensure I understand what was going on. She made sure to connect and my concerns were understood. Your company has very good employees and Truc is one of them. I am glad she is now part of the team. Regards, York B

Excellent service !!

Not all the work was completed when I told her personally why I was bringing my car in for. I was told that it would only take 1day and it took 3 days. Then i had to get my own vehicle from out behind the shop and return my rental and walk back down from the rental dept. I asked for the service manager to call me and i did not receive a call from him neither. I am completely dissatisfied with how i was treated when ever i had have to deal with anyone other than Richard in your service dept. To the point that i am considering never to come back again and not refer anyone to Westhills ever again.

Brenda is always very helpful and knowledgeable and keeps me updated on my vehicle status!

Does a great job all the time.

Great service as usual!

My service went very well my service man was full of humor bringing a light side to the dark time we are in

Scott was great to work with-professional, personable, transparent. I did feel the $90 diagnostic fee was rather aggressive in costs-obviously not Scott’s fault and he was upfront about the cost.

Very pleasant

She was very polite

Judith Martinez was very helpful and friendly I appreciate her help.