Kia My Service

Thank you Brenda for your kindness and care.

Richard Palmer Goes out of his way to make sure your car is taken care of. Thank you Richard for Great Service again on my KIA.

Stacy was such a big help and was extremely patient and detailed as usual. I appreciate the helping hand extended by the tech in charge.

Very personable & efficient

It was my first time at West Hills Kia. Ibreally enjoyed the service I recieved. Eric was there when I pulled in to drop my vehicle off and asked what was going on with my Kia. Very professional and kept me updated with work being done. Thank you for my experience

Well I did have to wait much longer than expected for parts. When I came to get the car Chris was not there so I dealt with another lady who was nice however she had to call her manager and ask about the financing options that Chris offered me. We found an option that worked for me. I quickly glanced at the paperwor and signed the recept but I didn't get a copy of the inspection. I realized this after I left. I do remember when I glanced at the paperwork the inspection sheet was blank. I expected a full inspection. Now I'm unsure if there is anything else needed to be done. I plan on calling tomorrow or Friday to see if I can get a copy of the inspection if it was even preformed. Due to the long wait for my part I was given a rental vehicle at no charge to take a trip I had already planned and made reservations. I think communication should have been better. When I found out the part was not here yet was when I initially called. I understand things happen but first I was told the part would be coming from LA on Wednesday and should be in my car and ready on Tuesday. I call Tuesday to find out it didn't get shipped. Chris said it should be there on Friday. I told him I have a trip planned on Sunday so it needs to be ready. So I call Friday to find out that the part is in Texas. Chris tells me the shipper told him **** happens. I work in customer service and if my **** told me that I certainly wouldn't go tell my customer that especially when they are spending close to $2,000 in repairs. Its unprofessional and unexceptable. This is my first experience taking my car here. I'm not sure if I will be back or not.

I brought my Sorrento in for an oil change and left the Kia Service with new brakes and tires. Thank you.

Chris explained what he needed to do to get my car working and completed the job in a timely fashion. I felt like I may have not been the most trusting person and asked a lot of questions. He did a good job!

Good attention and quick service. Washed my vehicle. Highly satisfied

Always good service

Christopher made me feel welcomed and didn’t belittle me when I had a question I didn’t know the answer to. He was definitely my favorite person to go to at West Hills Kia!

Great job! Thanks!

DIDN CLEAN THE ENGINE OR OUTSIDE WAS DIRTY WHEN I ASKED ABOUT MY ENGINE STILL DIRTY SHE SPRAYED IT WITH WATER IT WAS STILL DIRTY

My experience with Howard today was great!! Very nice and friendly took care of me!! I did not have a appointment and he got me right in!! I have never had a problem when I come in for service!!

As USUAL,ERIC is SOOOOOOOO GREAT in the service department. He is courteous and knowledgeable. I always ask for him. Sincerely, Rosalie R

Excellent service all around Let me know of some issues to take care of regarding my car.

Excelent job

Always professional and courteous

Good service

Our service experience with West Hills Kia is exemplary due to Richard Palmer.