Richard has no peer I would hire him and I’ve hired a lot of women and men in my career. If I was managing the service experience I’d give women and men on your service team more latitude to meet customer needs, like back them up with cold or hot drinks.... not only bottled water and previously a coffee prepared in the shop but a cold can of soda of their choice ( you give it away during sales events)
or strike up a partnership with a BREMERTON espresso vendor and have them bring up a food truck to offer coffees with a free or $-off coupon... I spent over $200 on service today people,”:.:.: there’s got to be enough margin in that to offer me more than a Hazlewood water bottle... check the news, people are becoming more aware of the plastic in the ocean that’s almost right at your doorstep ... want to do something for me as your customer ? Show me that you heard me... this response is a free gift to you at HAG, don’t waste it
6/12/2020
Kit W. VERIFIED CUSTOMER
great service. great people!
6/12/2020
Ross H. VERIFIED CUSTOMER
Andy Wilson has always been a pleasure to deal with. He checked us in for our appointment immediately and professionally. Thank you Andy for good service.
6/12/2020
Melissa B. VERIFIED CUSTOMER
Fast service
6/12/2020
Jillian P. VERIFIED CUSTOMER
Chris was great as per usual! Thank you for everything!
6/12/2020
Heather F. VERIFIED CUSTOMER
Absolutely incredibly friendly staff and despite a bit of a busy schedule, they still made time for my vehicle and had it done pretty quick.
6/12/2020
Frank G. VERIFIED CUSTOMER
Very professional and courteous.
6/12/2020
Yvonne G. VERIFIED CUSTOMER
Michael is such a great technician. Thank you
6/12/2020
David W. VERIFIED CUSTOMER
Eric always provides great service and is a really great Service Staff at Kia.
6/12/2020
Pamela S. VERIFIED CUSTOMER
Efficient service dept., courteous & friendly .
6/12/2020
Joseph S. VERIFIED CUSTOMER
As always, Anthony was very professional & was able to get me out in time for my next appointment elsewhere. When I go there he always has a smile & ready to assist me as needed...
6/11/2020
Joseph S. VERIFIED CUSTOMER
As always, Anthony was very professional & was able to get me out in time for my next appointment elsewhere. When I go there he always has a smile & ready to assist me as needed...
6/11/2020
Doris M. VERIFIED CUSTOMER
Eric is always helpful and a pleasure to work with. He make you feel comfortable and always seems to have my best interest at ?. He explain what is happening with your car and make you aware of what to look for in the future.
6/11/2020
Nicholas K. VERIFIED CUSTOMER
The dashboard light is still on.
6/11/2020
Denise S. VERIFIED CUSTOMER
Eric Livingstone was very attentive. Very nice and approachable. Very knowledgeable
6/11/2020
Saundra A. VERIFIED CUSTOMER
Very punctual.
6/11/2020
Patricia C. VERIFIED CUSTOMER
Everyone was nice and Polite and I did not wait to long thank you
6/11/2020
Michele K. VERIFIED CUSTOMER
Unless you take the rim off the tire when rotating, the same tire is 8n the same spot
6/11/2020
Corinne C. VERIFIED CUSTOMER
Brenda is Unbelievably wonderful and caring
6/11/2020
Shawna M. VERIFIED CUSTOMER
William Enriquez was professional, friendly and did a wonderful job of communicating with me.