Chip did a great job keeping us informed weekly of the repair status. Most repairs were completed, however we will need to go back in since some parts have not yet arrived due to supply chain issues, so the additional repairs can be completed.
2/17/2022
Donna M. VERIFIED CUSTOMER
Waiting on parts for minor warranty work from the manufacturer. Otherwise, we love our East to West Della Terra.
2/17/2022
Elmer C. VERIFIED CUSTOMER
Excellent service starting from my arrival to departure. Service staff as well as technicians (**** & Justin) were polite, professional and knowledgeable about all facets of installation and repairs. Techs shared helpful information. Refreshing to see all employees working together to provide great customer experience.
2/16/2022
Robert W. VERIFIED CUSTOMER
The service Department is aware of our dis - satisfaction and is working with us to correct problems. Anymore explanation - please talk to BEN
2/10/2022
Brian C. VERIFIED CUSTOMER
Was lied to by your service guys. The workman ship ****. I was charged $162 to add 2 quarts of oil. Nothing good to say. I will be on the phone with Thor and upper management for your company Monday. I wish I had bought at a different dealership
1/30/2022
Simonne H. VERIFIED CUSTOMER
I had great hopes to get good service, and I hate to complain it is not in my nature when everything is done well,but this time it is very necessary. When I first saw the way the chairs were installed I Knew it was not right, are feet can not the floor. The 9 volt does not work, and the left seat does not even work on electric I was hoping I could live with it for a while. But that is not to be, and we are leaving for Florida next weekend , my husband is very upset and said we can go to Indiana next spring and have it Installed properly , but why should her pay for it again. You’re very dissatisfied customer Simonne
1/27/2022
Traci Z. VERIFIED CUSTOMER
Excellent customer service. It’s a pleasure doing business with people that care!
1/23/2022
Rex B. VERIFIED CUSTOMER
Chip would know why we were not completely satisfied.
1/21/2022
Patti A. VERIFIED CUSTOMER
I am very impressed with Chip and the whole team at Open Roads RV. They all were very friendly, helpful and did there best to resolve our issue with our new Vanleigh. They worked us in their very busy schedule to get us in to do our electrical repair. I highly recommend their service department and I feel very secure knowing I have a great service depart that I can trust to take care of anything that needs to be done.
1/21/2022
Paul P. VERIFIED CUSTOMER
Excellence is the word 100% satisfaction
1/20/2022
Nichole B. VERIFIED CUSTOMER
Thanks Eric and all involved for taking car of us. Happy Year ffrom the Smokey mountains ????????????
12/31/2021
Neil D. VERIFIED CUSTOMER
Our unit sat for over 3 weeks with no communication from anyone. Seems that the only way to get it worked on was to get angry. I understand there were reasons for the delays but lack of communication was not appreciated. We agreed to pay for the repair pending warranty approval. When we did pick it up, we discovered when we got it home that the electric cord was not in it!!! Now we will have to delay our planned trip again until we can retrieve it.
12/24/2021
Philip S. VERIFIED CUSTOMER
Ken Hill and **** Green were very helpful. We like doing business with everyone at Open Roads.
12/18/2021
Linwood B. VERIFIED CUSTOMER
None
12/8/2021
Debroah G. VERIFIED CUSTOMER
He was Thur far the best service advisor
12/7/2021
Tom T. VERIFIED CUSTOMER
Staff was great and I interacted with almost all service writers. I had to bring unit back because the serviced generator did not work when I got home. Anyway, you guys were good at resolving
12/5/2021
John F. VERIFIED CUSTOMER
First class service. Good people!
12/3/2021
Richard S. VERIFIED CUSTOMER
Sofa slide out release was supposed to be adjusted first corner it flew out hydraulic lift ram was supposed to have been ordered apparently never ordered
12/1/2021
Larry B. VERIFIED CUSTOMER
Eric and all the team in White service have always been friendly, helpful and informative. Although I’m not a fan of breakdowns and repairs, the folks in white make RV life as smooth as possible. Also, thanks to tech Tater who really helped me with service and solid advice.
11/28/2021
Robert E. VERIFIED CUSTOMER
We ordered a chassis mount hitch when we bought our Vilano 320 about 5 months ago. I checked three times (with Bill) to make sure the hitch would be in for our November Jekyll Island trip. It turns out that the hitch assembly was never ordered. Give me a break. This is customer service 101.