Open Roads Complete RV Reviews

Very nice people , helpful , enjoyable atmosphere…

Ok thanks !

Ran into a few problems at the beginning but everything was taken care of everyone was very professional and very sympathetic to the situation.Dana always answered all my calls and return my calls in a timely manner.

Cody had great customer service!

I am pleased with the repairs performed on my camper.

I originally purchased my camper in Ohio brand new. When we realized we needed warranty work, I probably called 10 local dealerships to try and get help. Someone referred me to Open Roads, and I will never go anywhere else again. They took my call, they were compassionate to my challenges. From beginning to end, it was kindness and communication. (Melissa is the bomb!) Such a wonderful experience. We are campers for life, and it will always be something my family does. I will never hesitate to purchase, have work done, or refer friends & family!

Work done in a timely manner, cost I think was reasonable.

Horrible aftermarket sales service We were promised work under appointments Declined that service when showed up We don’t make appointments Very sad !! Bosco was great Aftermarket was awful COVID as an excuse is not acceptable I even bet I don’t get a call after this email survey ****-****-xxxx Jill

Great job

We have a ways to go yet to be completely thru. Once the unit returns from Montana there are axles, a refrigerator, heat strips to install . We are completely satisfied with Service so Far

Minor problem no resolved

Wrong part repaired. Got home and all of the plumbing you did was pouring water. It was hard to get a call back. We will not use Open Roads again. We were planning on buying a new camper within a year … we will look elsewhere.

Friendly and courteous service dept. I got the answers needed in a timely matter. The unit was repaired sooner than expected as well. The whole service department team was pleasant to work with, Thanks

Every time Dana said he would call back, he never did. I'm talking about at least 4 or five times. Y'all have had our camper for more than 4 months and only fixed the AC. The other warenty items were never fixed. I hope this helps.

The work was good but they didn't contact our insurance are us in a timely manner. A lot of miss communication on there part. To many people telling us different things like our warranty had run out when its good until 2024 .

Overall all the work was done to my satisfaction. My concerns are that I made an appointment to have the work done. I brought the RV on the date that I reserved and was told that the vehicle would be ready by the following Thursday/Friday. I called on the date I was told to call and the RV hadn’t been worked on. I was told that it would be worked on Monday and should be completed by Tuesday. I called on Tuesday and was told it hadn’t been completed. I was told they were backed up. I eventually did get my camper and as I said, everything was done to my satisfaction. I just believe that if I make an appointment to have worked on the work should be done as promised. Had I known it would’ve taken a additional two weeks I may have gone camping in Lou of bringing it in for work. Also I spent a lot of time on the phone trying to find out what the status of the job was. I called at the requested time for the service person but it was clear based on the conversations that he had to go asking for the information and it was not readily available. I don’t fault him for not having the information from the text but I would think that there should be a better system for him to know what the status is on a RV. That would help both the customer and the employee not to waste so much time. Mike was very friendly and helpful during the entire process.

What RV?

Would have been nice to get an update every once in a while as my camper was there for 6 weeks

Your facility destroyed our motor home. And nothing has been done to replace it.

Kept for weeks and could not find a replacement for air conditioner shroud yet another repairman got one in two days. Took off my closet door and took it apart and left it. Never replaced it. Ruined my batteries and did not replace them even after I requested they be replaced. Installed my headlights incorrectly. Was supposed to have a thorough inspection yet engine fluids were low so that tells me the inspection was not done. Never replaced the air compressor hose.