I dropped my vehicle off at my appointment time at 0800 AM I was told verbally that the car would be finished at 2 PM the same day. I was given no updates about the progress throughout the day. I arrived at 230pm to check on progress. Only to find out they changed the time to 3 PM. They weren't able to talk to me until 330 PM still no updates on progress. Only to find that the job was incomplete. Would have taken another 35 minutes when they already had 7 1/2 hours from the appointment time. For $300 I expected a little better.
8/3/2025
Rebecca Baeza. VERIFIED CUSTOMER
Ivette es professional, knowledgeable, and courteous. I wound definitely come back due to her skills and work ethic. Thank you
8/3/2025
Maria M. VERIFIED CUSTOMER
Great customer service
8/3/2025
Francisco O. VERIFIED CUSTOMER
Great service, courtesy and professionalism from beginning to the end.
8/3/2025
Gabriel M. VERIFIED CUSTOMER
Julie is always courteous and knowledgeable , great service.
8/3/2025
Sharon S. VERIFIED CUSTOMER
Trinity and Manny were very kind and helpful! I was very pleased with their service.
8/3/2025
Joel F. VERIFIED CUSTOMER
Excellent service
8/3/2025
Mariam H. VERIFIED CUSTOMER
He was so helpful and sweet, I had a great experience!!
8/3/2025
Lawrence V. VERIFIED CUSTOMER
Since it’s not easy to get a same-day appointment, I appreciate that if I come on a workday, I have Wi-Fi available and restrooms
8/3/2025
Thi Kim. VERIFIED CUSTOMER
Good job
8/3/2025
Madeline G. VERIFIED CUSTOMER
Great service & communication!
8/3/2025
Alfaham A. VERIFIED CUSTOMER
Great customer service
Great help
Very satisfied
8/3/2025
Dennise W. VERIFIED CUSTOMER
Trinity is great. She always answers my questions clearly and efficiently.
8/3/2025
David G. VERIFIED CUSTOMER
He was very knowledgeable and very helpful.
8/3/2025
John Z. VERIFIED CUSTOMER
Ernesto is awesome, great service experience! I was kept informed quickly and efficiently and my vehicle was ready the same day. Your facility is clean and spacious and your staff are all pleasant. We trust you for our service needs and will definitely consider you for our next car purchase. Keep up the excellent work!
8/3/2025
Elvis P. VERIFIED CUSTOMER
Javiers customer service is on point ! Very helpful
8/3/2025
Jv V. VERIFIED CUSTOMER
Great job!
8/3/2025
Daniel C. VERIFIED CUSTOMER
Great, very busy, but was able to answer all of my questions completely
8/3/2025
Leonor A. VERIFIED CUSTOMER
Everything went smooth, and everyone in service was very friendly and knowledgeable
8/3/2025
Max H. VERIFIED CUSTOMER
I was very impressed with Norm Reeves Honda. Leo was an exceptional service advisor. He was courteous answered all my questions and the service team was efficient and did great work. I’m very happy.