Gary handled my first oil change on my vehicle in a very courteous and efficient manner. He explained the process and had the car repaired in a very reasonable time frame.
8/9/2025
Derek A. VERIFIED CUSTOMER
Richard was knowledgeable and friendly. I appreciated his support and honest recommendations.
8/9/2025
Sheryl C. VERIFIED CUSTOMER
Benito is always professional, extremely helpful, honest, knowledgeable, and kind.
8/9/2025
Wendy S. VERIFIED CUSTOMER
Despite an appointment for routine maintenance, I was given a wait time of 2 hours. The actual time was 2.5 hours. There was no shuttle service except to the mall. I was not given this estimate online. Although I brought work to do, the waiting area was crowded and there was no quiet area or desk space to work. There were also no refreshments available despite the long wait.
8/9/2025
Marlee C. VERIFIED CUSTOMER
Appreciated service, friendliness, support and information what will be done next oil change.
THANKS ????
Clicked on submit.... receive?
8/9/2025
Kristofer G. VERIFIED CUSTOMER
I always request Jonathan’s because he’s fair, honest, and hardworking. This visit wasn’t any different. I appreciate his help.
8/9/2025
Scott N. VERIFIED CUSTOMER
Your dealership has always done a good job for me. Thank you, and Robert was a big help.
8/9/2025
Christina W. VERIFIED CUSTOMER
John was very professional, informative, and friendly. I appreciate the great customer service I received at Norm Reeves Toyota!
8/9/2025
Hong N. VERIFIED CUSTOMER
Service was awesome thank you it was done in a timely manner and shuttle. Service was excellent.
8/9/2025
Grace S. VERIFIED CUSTOMER
As expected.
8/9/2025
John B. VERIFIED CUSTOMER
Prompt friendly service and more importantly the vehicle was ready when promised.
8/9/2025
Jai Sun. VERIFIED CUSTOMER
He is excellent worker.He is making customers happy and satisfied.????
8/9/2025
Raiza T. VERIFIED CUSTOMER
He’s always helped me and he deserves a promotion appreciate all your hard work and politeness
8/9/2025
Mayte S. VERIFIED CUSTOMER
Quick and easy communication with staff. Thankful I took my car in.
8/9/2025
Luis E. VERIFIED CUSTOMER
Great service as always
8/9/2025
Andres G. VERIFIED CUSTOMER
Adrian was very helpful throughout the process. Made it simple and fast.
8/9/2025
Timothy D. VERIFIED CUSTOMER
To get communication and action I continually had to call and push to get someone to come pick up my vehicle and complete the promised due bill. When I finally reached Kyle o was professional and helpful.
But up to that point I was very disappointed with the service. Promises were made and I had to fight to get them honored. I will be happily surprised if I get the card key in the mail as promised.
Lastly, my car was very dirty for only having driven from Cerritos to Beaumont. It has what appears to sticky spots on the hood. Parked under a tree maybe? The service paperwork says it was hand washed but it doesn’t appear to have been touched.
8/9/2025
Ann M. VERIFIED CUSTOMER
Fast and good servicw
8/9/2025
Elizabeth J. VERIFIED CUSTOMER
Tony was super nice and very helpful. He’s such a great representative of the dealership. Thank you for the great service Tony!
8/9/2025
Chhay E. VERIFIED CUSTOMER
The service advisor Joseph Vargas was very helpful knowledgeable and professional
the service was excellent
one thing though was that free snacks and coffee should be provided to clients just like the way it was before Covid pandemic
please consider bringing that back
thank you