OVER THE TOP PROFESSIONALISM TOP NOTCH SERVICE
WISH THERE WAS 1,000 MORE RICHARD JUAREZ.
GREAT JOB.........
8/9/2025
Nancy H. VERIFIED CUSTOMER
Ok
8/9/2025
Edward M. VERIFIED CUSTOMER
Michael helped me answer all my questions and works in a timely manner.
8/9/2025
Rhiannon K. VERIFIED CUSTOMER
I showed up without an appointment for A1 service on a Friday just before 3 p.m. I met with Ernesto, who quoted us a financial and time estimate. When my vehicle was ready, he explained what the inspection found, what we needed to do, and, best part, came in under the estimated wait time and final cost of the A1 service. Ernesto and the gentleman who first checked us in did a great job.
8/9/2025
Susan H. VERIFIED CUSTOMER
John was very helpful ~ appreciate his customer service attitude!
8/9/2025
Adrian S. VERIFIED CUSTOMER
End of the day satisfied when the work is done correctly, but something to tell people when scheduling the fuel pump replacement is to let them know to clear the backseat for easier access, and it’s a 4-6 hr job instead of just saying 4 hrs. But besides that all went well. Thank you guys.
8/9/2025
Patricio M. VERIFIED CUSTOMER
She's a very friendly down-to-earth.Young lady that treated me with respect and
Was very hospitable.
8/9/2025
Martha A. VERIFIED CUSTOMER
I had a great experience
Ernesto was very helpful, polite and made sure I understood everything.
I had a great experience over all.
I give Ernesto a 10+
Martha A
8/9/2025
Christopher H. VERIFIED CUSTOMER
Awesome service all around. Love the Sunbit loan to help out on cost. Great service all around.
8/9/2025
Cristina F. VERIFIED CUSTOMER
Very nice and helpful, provided a lot of information about the recall on my vehicle
8/9/2025
Vivens O. VERIFIED CUSTOMER
Leo Lazcano service advisor is best and very polite witjh customer. Im very satisfied with the service.
8/9/2025
Ralph M. VERIFIED CUSTOMER
They had our car ready for pick up as promised. Only problem we had was that we forgot our door opener and it took a long time for them to get it from our car.
8/9/2025
Rochelle P. VERIFIED CUSTOMER
Tony was awesome. Nice friendly and explained everything really well.
8/9/2025
Jennifer D. VERIFIED CUSTOMER
Viviana is the best!!!
8/9/2025
Marie I. VERIFIED CUSTOMER
I don’t intend to sell the car. I just want to know the valuation at present. Thank you.
8/9/2025
Hyun Y. VERIFIED CUSTOMER
Mr. Rodriguez was very nice and explained things in detail, thank you. He apologized for the delay and contacted me to let me know, which was very nice.
8/9/2025
James B. VERIFIED CUSTOMER
Great service
8/9/2025
Debra F. VERIFIED CUSTOMER
Everything was fine and done sooner than I thought, and the courtesy drivers were great picking me up and taking me home.
8/9/2025
Kathleen M. VERIFIED CUSTOMER
So far so good! Except I was just very surprised about the cost of the minimal repairs for my car which had 99,298 miles on it!
It was quite costly and I still have two other jobs that need to be done that will also very costly!
I did appreciate that Jonathan gave me a rental car! He was very nice too!
8/9/2025
Maria R. VERIFIED CUSTOMER
I recently brought my wife’s car to Norm Reeves Honda of Cerritos for a scheduled 1:20 PM appointment to address a fuel pump recall. When I arrived, I was greeted by service advisor Jonathan Romero, whose attitude was dismissive from the start. The first thing he said was, “We don’t have time for that,” despite the fact that I had a confirmed appointment.
When I explained I had driven in specifically for this service, he repeated that they were too busy, which left me wondering why I was even given an appointment. His tone and comments came across as rude and unprofessional, making the situation unnecessarily frustrating. I asked to speak to a supervisor, who initially echoed the same response. Only after I requested to speak to the general manager, Sal (whom I’ve known from purchasing six vehicles here), did they “find” a technician to perform the work.
While the repair was ultimately completed that day and I appreciate that outcome, the initial reception from Mr. Romero left a poor impression. I expect a higher standard of professionalism and courtesy from a dealership I’ve been loyal to for years.