Representative attempted to sell a service that was not required. Break system bleed and cabin air filter replacement. I asked sales team if this was something that had already been done prior to my purchase of this vehicle, as it is a pre-certified vehicle. I was informed that part of the inspection and certification process was to upkeep the vehicle in all areas needed, which included the aforementioned services. Do note that these maintenance services are to be completed every 30k miles or less, I purchased the vehicle with 35k miles. Consequently, if these services were completed as part of the pre-certification process, the vehicle would not need them until reaching 50-60k miles. Therefore, I am questioning the integrity of the representatives in general because at this point I don't know who is telling the truth or who is just trying to make a profit out of my pocket.
8/27/2025
Anani L. VERIFIED CUSTOMER
Genaro was great
8/27/2025
Nicholas R. VERIFIED CUSTOMER
Quick & excellent customer service.
8/27/2025
Christopher R. VERIFIED CUSTOMER
He just assumed I wanted a full service as the car recommended, I said I only wanted the oil change but he didn’t clarify or ask until it was all printed. Really just sped through the process and didn’t feel helpful. Had a really bad noise in the rear which was why I went and he never called me at all to let me know anything. I just got a text 6 hrs laters letting me know my car was ready and to be there before 5:15. Didn’t get any information and the other guy who helped on his behalf at 5:20 just read a short sentence he saw that said they couldn’t find anything.
8/27/2025
Yvette F. VERIFIED CUSTOMER
The service agent was very friendly and did a good job of explaining the service items to me.
8/27/2025
Michael D. VERIFIED CUSTOMER
Enrique was amazing! He always leaves me satifisfied!
8/27/2025
Joanne P. VERIFIED CUSTOMER
Great care and advice.
8/27/2025
Victoria C. VERIFIED CUSTOMER
Satisfied with work and time
8/27/2025
Conrado U. VERIFIED CUSTOMER
Good service
8/27/2025
Sarahi R. VERIFIED CUSTOMER
I was really happy with my service today, Ramiro got me in and out of there super fast. Everything went smoothly.
8/27/2025
Maria E. VERIFIED CUSTOMER
Joseph Vargas help was accurate and very professional, very satisfied with the time slot he promised and overall great communication.
8/27/2025
Christopher A. VERIFIED CUSTOMER
The service writer- Thanh - was AWESOME.
job was finished with no complaints
8/27/2025
Linda O. VERIFIED CUSTOMER
Leo was very helpful!!!
8/27/2025
Connie S. VERIFIED CUSTOMER
Job well done! I was especially happy for such a short wait time. See you next March!
8/27/2025
Haig D. VERIFIED CUSTOMER
She went above and beyond
8/27/2025
Jose G. VERIFIED CUSTOMER
Excellent service advisor
8/27/2025
Oscar S. VERIFIED CUSTOMER
All worked well
8/27/2025
Michael A. VERIFIED CUSTOMER
Thank You for your Professionalism & Assistance. Mr. Milan was Very Detailed in explaining what was done & I Appreciate that.
8/27/2025
Elizabeth G. VERIFIED CUSTOMER
Manny does a great job
8/27/2025
Jenny P. VERIFIED CUSTOMER
Adrian was a very pleasant person to deal with, very courteous and explained everything thoroughly.