The Car Group

I wasn't notified about any issues with my vehicle until 3 hours after I checked out at about 1030am. I wasn't given a copy of my vehicle inspection report until it was texted to me at 130pm. The man who checked me out (a different service advisor who sat right next to my original one), should have told me about all the issues my vehicle had to include a filthy cabin air filter that needed to be exchanged (which I would have done on the spot), and something called a "TOYOTA A/C REFRESHER SERVICE", but I don't know what that entails or how it's determined that my vehicle requires one. Since it's expensive, I would think one of the service advisors would have given me the time of day to explain it all to me, otherwise what am I paying for? Also, why wasn't my spare tire's air pressure checked if all my other tires were adjusted and I previously met my service advisor know that I had a flat tire a few months ago, so that spare tire may have needed some attention. Hopefully I don't have another flat tire again since I can't rely on an official Toyota dealership to simply check its air pressure during a basic preventative maintenance inspection. That same male service advisor also didn't care to bring up my broken little plastic door handle piece that was ordered for replacement until I brought it up at the very end. He had a very nonchalant demeanor as if I was burdening him, until I asked if it was actually ready to be checked out, thinking it was never serviced at all to begin with, since it was already an hour at that point and I saw it parked right in the middle of the parking lot while I was on a phone call. If he didn't want to help me, he could have just called my original service advisor over instead. This is exactly was I made my appointment with Robert Farr, since I only had excellent service with him in the past, so why couldn't have I just been assigned to him all along instead? Robert is a real professional who actually follows up on his customers, one of the very best I've ever had across multiple Toyota dealerships in Ontario, San Francisco, Los Angeles and now San Diego with three brand new Toyotas in the past 20 years. Otherwise, why allow customers the ability to choose heir service advisors online at all, if we're not actually going to be assigned to them? I am hoping a manager looks into this, since apparently my car needs attention.

Oscar was fantastic and very friendly and helpful, he is passionate about the Honda brand, he is a star employee! I will request him on my next service visit! Well done and thank you Oscar!

Joseph V. was kind, professional, and knowledgeable. I was also impressed with the video tutorial by Technician Fernando A. I could actually see the problem, and just not hear about it.

Excellent service.

Robert is the best. Keeps it real. No under promises. Just the real deal. Thanks Robert

Customer Service was good.

Best atmosphere of people!

Clayton was so friendly from the time I drove up to the service bay. He seemed very knowledgeable, explained things well and “kept me in the loop” from start to finish.

Thorough, quick, and good customer service.

Clayton waa great! Need to get more loaner cars though.

Thanks , appreciate all of your help.

Very good service

Ram was great! He was kind, efficient, accommodating and was very helpful w letting me know what service appts would be in my future as well as an estimate of costs. This was super helpful to me. I appreciate good service. Thanks.

She? Was very nice and thorough and helpful. All the employees there were very kind

Great service

The dealer should provide courtesy rides.

Thank you so much for your fair pricing and appropriate recommendations.

Thank you Rafael for handling all my needs during my difficult time. JOB WELL DONE!

Edwin goes above and beyond for his clients.

I wish they explain more about the detail car issues has to be work done.