Nathan provided excellent service and support. The recall was addressed and explained in detail, along with the brake noise that we have been experiencing. Nathan was professional and courteous.
12/15/2020
Hector C. VERIFIED CUSTOMER
I took the car because every time I drive it smell of gasoline fumes in the cabin it was clear every time I drive the car I took the car with 510 miles and I got it back with 511 how can you make a diagnostic without even trying to look for the problem in very very disappointed of your service I call Gabriela but she never call back
12/15/2020
Joel G. VERIFIED CUSTOMER
Very very satisfied Thank you so much Edwin
12/15/2020
Diane B. VERIFIED CUSTOMER
Lily is a wonderful employee of norm Reeves honda. She made my experience so pleasant I hope to see her again when I come back. She's positive delightful and very thorough and caring
12/15/2020
Yvonne H. VERIFIED CUSTOMER
Gabriela is very detailed asking my concern, like her a lot, let me feel relieved even I am not a pro of cars.
12/15/2020
Katie S. VERIFIED CUSTOMER
Matthew was not at knowledgeable as other service advisors I’ve had in the past. When he called me he told me my transmission fluid needed to be changed- when I asked him for an estimate he explained that 3 cylinders would actually need to be replaced (because they all 3 need to be changed at once) at the cost of $350. When he called me to tell me my car was ready for pick up he informed me that my vehicle only had the 1 cylinder to replace (not the 3 as he thought because my car model had a stick shifter), he had made a mistake and it was actually only $120. While I was happy the cost was much less than he quoted me- it doesn’t seem as though he is very knowledgable or accurate with his quotes. I wish he would have put me on hold to ask for help figuring out a accurate quote, instead of guessing/ providing an inaccurate quote. We love this service center and of course will return.
12/15/2020
Gregory K. VERIFIED CUSTOMER
Matthew delivered superior, professional service yesterday.
Thank you.
12/15/2020
Brittany W. VERIFIED CUSTOMER
Fast efficient service, will return for all maintenance.
12/15/2020
Chevelle E. VERIFIED CUSTOMER
Wyatt was super nice and friendly to me and professional. He answered all of my questions and got my vehicle serviced in the time he said it would get done by. Please commend him for providing me with Outstanding service.
Thank you.
12/15/2020
Marlon B. VERIFIED CUSTOMER
I had a great experience, Arcee was super helpful and kept me informed the whole time!
12/15/2020
Daniel . VERIFIED CUSTOMER
I have been very disappointed with the services at Honda Costa Mesa. I have lost trust and confidence in Honda. However, with services that I have received from Vivian and the Normreeve Huntington Beach team yesterday regain my thoughtful as well as believe in Honda again. Thanks to Vivian And the team for a great services. Happy Holidays to all.
12/15/2020
Karen H. VERIFIED CUSTOMER
Very awesome always. I love Norm Reevss3.
12/15/2020
Julie M. VERIFIED CUSTOMER
I was provided excellent service.
12/15/2020
Juliana K. VERIFIED CUSTOMER
Lovely service. LOANER CARS are a MUST! DO though. What the heck??
12/15/2020
Karen L. VERIFIED CUSTOMER
Nate Bagnol provided excellent customer service. He recently helped my mom and dad and he came highly recommended. He is very thorough with the findings of my car. He shows a friendly and great attitude. Nate relays realistic expectations from your car(since mine is an old one) that helps me prepare for next services.
Thank you Nate! My family appreciates you! You need to be cloned so we can have more advisers like you! Merry Christmas!
12/15/2020
Angie S. VERIFIED CUSTOMER
Joshua was professional and efficient. I am
A happy customer . He is the best .
12/15/2020
Frank D. VERIFIED CUSTOMER
Brandon did a great job as my device advisor this past visit. Going forward, I will make sure to ask for him due to his vast knowledge and professionalism.
Thank you Brandon Hanson