The Car Group

Thanks.

Great service!!

Kevin was friendly and helpful.

Juan goes above and beyond every time I bring my car in! He’s the best!

Excellent service

Raidel has been the the best service tech I have ever had to deal with at a Dealership. He always called and gave me updates. He answered all my questions. Raidel always made sure i was satisfied with the service. Thank you Raidel for job well done!!!

Great service today. Satisfied

Juan, Samuel, and Joseph are always there to help. Thanks for your kind assistance.

OK Thanks

Very good worker..thank you

Excellent service!

Joshua’s customer service was beyond amazing.

Good service by Service department and Robert in sales!

Ms. Guzman was very professional and kind.

Miss receiving outside car wash

Raul was very courteous and helpful.

I only trust Cindy Noun with my vehicle. She gets the job done. Unfortunately I can not say that from previous advisor.

She was amazing! Best service I have received there. Went above and beyond what I needed on the car.

They didn’t do anything only rotate the tires

My biggest complaint is with the service department, they could be much better. In January 2021, took my car in as one of the struts had failed and needed to be replaced, thankfully under warranty. In past experiences at other dealerships, no matter what I bring the car in for, they usually do a multipoint inspection to make sure everything else is good. That wasn’t even brought up so I had to specifically ask for that to be done. In addition, since my car was certified when I bought it, I get two free oil changes in the first year so I asked them to do that as well. The car took a day and a half to be fixed (they covered my ride home through Lyft and the warranty would’ve covered a rental but we declined). When I went to pick it up, there was no paperwork of the repair so I don’t have any record of the strut being replaced. Typically when struts are replaced an alignment should also be done, but I don’t think it was and I received zero explanation of the actual work performed. I also doubt that they did a multipoint inspection as requested because they didn’t change the oil as I had asked. Now I’ll have to go back in another month or two to get that done. Lastly, my car didn’t get washed. This is a minor thing and maybe they don’t do that here but again, at every other dealership I’ve had work done at they do a complimentary car wash. It’s a nice touch and makes it feel like they actually care about servicing my car. Overall, I felt that the communication throughout the time they had my car was poor, and the pickup experience was even worse when I received no explanation or information about the service performed. For being a service department, they don’t seem very service oriented. Had I not bought the car there, I likely wouldn’t take it back for service.