I called in to request an update on my vehicle, and was informed that it was ready to be picked up. When i arrived at the dealership, the service manager informed me that my car was not ready as the tech had not finished road testing it. As the additional road test was o ly required to see if a check engine light were to appear, I requested to take my vehicle as I was now stranded at the dealership. The service manager did comply, and did not charge me for the diagnostic due to the confusion, which was appreciated. However, the lack of communication between staff needs to be addressed.
2/12/2021
Sonia S. VERIFIED CUSTOMER
I was never pleased with Mr.Torres explanation !!
Mr.Quintero's kept me informed , was pleased !!
2/12/2021
Lawrence I. VERIFIED CUSTOMER
Benito Torres was professional, helpful and efficient as usual. Thank you, Mr. Torres!
2/12/2021
Dora Lee. VERIFIED CUSTOMER
It was a job well done. I have no complaint.
2/12/2021
Frederick Z. VERIFIED CUSTOMER
Raul was very helpful and knowledgeable. Questions asked were answered immediately. Thank you Raul
2/12/2021
Marius B. VERIFIED CUSTOMER
Rafael was very helpful and friendly
2/12/2021
Melissa G. VERIFIED CUSTOMER
Job well done! Thank you !
2/12/2021
Raylene R. VERIFIED CUSTOMER
Gabby was great very informative on my vehicle and smarted all my questions.
2/12/2021
Jerry M. VERIFIED CUSTOMER
Mark was very helpful, knowledgeable and professional
2/12/2021
Kent O. VERIFIED CUSTOMER
I guess not able to do complementary wash at this time.
2/12/2021
Frenchy M. VERIFIED CUSTOMER
Always on time, respectful and explains well. I appreciate that everyone wore
face masks and that there were plastic - plexiglass dividers too.
I felt safe.
2/12/2021
Jimmy H. VERIFIED CUSTOMER
Everyone was very friendly helpful and respectful.
2/12/2021
Liba . VERIFIED CUSTOMER
I was so impressed with Jennifer that I sent an email directly to her supervisor praising her customer care
2/12/2021
Joanna L. VERIFIED CUSTOMER
Mr. Sanchez was courteous and provided me with clear information and status on my vehicle. Great customer service.
2/12/2021
Donald D. VERIFIED CUSTOMER
Jacob Wu is conscientious, helpful, knowledgeable, efficient, and friendly. He is good at listening to customers and giving them clear answers. I would highly recommend him to my family and friends.
2/12/2021
Maritza V. VERIFIED CUSTOMER
Great customer service, explained everything very well and had a good personality !
2/12/2021
Oussama E. VERIFIED CUSTOMER
Thank you Dominick,
The one thing your Technician didn't check the wiper water tank was empty I filled it up myself thank you
2/12/2021
Cheryl V. VERIFIED CUSTOMER
Nice & friendly
2/12/2021
Manuel L. VERIFIED CUSTOMER
Car was spotless. Couldn't be happier.
2/12/2021
Nili H. VERIFIED CUSTOMER
My Honda representative was appropriately friendly and communicated in a clear and professional manner. Well done!