Big shoutout to Francisco and Emma at Norm Reeves Lincoln!!!
My family's in the auto repair business, so I've always been pretty skeptical of dealership service. But over the last four years, these two have completely changed my mind.
I know there are some rough reviews out there, but honestly, my experience has been the total opposite. Francisco always tells me what's really needed, breaks down the pros and cons, and never pushes unnecessary work. He's respected my budget while keeping my Lincoln running RIGHT--and even helped me get set up with an extended warranty before mine expired. That kind of honesty and knowledge is hard to find, and something I never expected.
Emma in the loaner department has been just as great. She's upfront about availability, super flexible with my family's schedule, and always calls me back quickly. It takes so much stress out of the process.
If you want a team that's transparent, professional, and genuinely helpful--not just trying to upsell you--go see Francisco, and if you need a loaner--trust that Emma will make the loaner side a breeze. I can't recommend Norm Reeves Lincoln in Cerritos enough for service, warranty, and recall work!!!
10/1/2025
Melvin W. VERIFIED CUSTOMER
Ernesto provided great service once again! I got my tire repaired for free since I bought my tires at Norm Reeve.
10/1/2025
Saba G. VERIFIED CUSTOMER
Richard was helpful and patient. Great customer service.
10/1/2025
Daisy M. VERIFIED CUSTOMER
Clayton was honestly 10/10. He was so helpful with explaining everything to us and treating us with kindness and respect. As we walked away my dad, who is never impressed by anyone, even said “that guy is great”
10/1/2025
Mbirize E. VERIFIED CUSTOMER
Nice business
10/1/2025
Stephen S. VERIFIED CUSTOMER
Kyle made things super quick and easy for me. Thank you!
10/1/2025
David C. VERIFIED CUSTOMER
Service by Q was excellent very customer oriented. Young girl said when came in were are busy you will have to wait, very rude
10/1/2025
Raul S. VERIFIED CUSTOMER
mr rudolph wilson is the best service provider
easy to talk with him
explain everything to me
10/1/2025
Maria A. VERIFIED CUSTOMER
Originally my service began in the parts department with Nathan and I think Andrew and then they were awesome enough to point me to Robert for speedy service! I explained to Robert my problem and he immediately gave me a solution and took my car in. I really appreciated the service both the parts department gave me as well as Robert! People like them are the reason I always come back to norm reeves for all my car problems(:! Thank you!
10/1/2025
Ruby S. VERIFIED CUSTOMER
George is very accommodating and professional.
10/1/2025
Mary S. VERIFIED CUSTOMER
As always, Thank you for the great service, I’ve always enjoyed being able to bring all my Hondas here in Huntington Beach , even as I pull up the care and services are the best quality, again Thank you!! Keep up the great work.
10/1/2025
Patty R. VERIFIED CUSTOMER
Fernando provided exceptional customer service and was friendly. Thank you!!
10/1/2025
Joseph L. VERIFIED CUSTOMER
Manuel Montoya was awesome. Very professional and made for an extremely pleasant experience.
10/1/2025
Robert L. VERIFIED CUSTOMER
Happy with your services
10/1/2025
Victor S. VERIFIED CUSTOMER
Amazing service! Everyone was so helpful and Javier was very kind. Thanks! :)
10/1/2025
Jonathan W. VERIFIED CUSTOMER
Thank you!
10/1/2025
Johann T. VERIFIED CUSTOMER
Service was excellent.
10/1/2025
Francisco D. VERIFIED CUSTOMER
See you n
10/1/2025
Rita A. VERIFIED CUSTOMER
Viviana service writer very knowledgeable
10/1/2025
Lourdes V. VERIFIED CUSTOMER
Eduardo goes above and beyond to make sure everything is right. He is very personable and professional.